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논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2018.1
- 수록면
- 392 - 413 (22page)
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The purpose of this research is to evaluate the quality of service offered by the BRT (Bus Rapid Transit) System in the City of Barranquilla, Colombia. A model is designed and tested to explore critical quality factors that stakeholders consider important to predict passenger satisfaction with the service. The study aims at identifying the quality factors that could help to improving the existing transportation service-related research in emerging economies such as Colombia (a country where the growth of the mass transportation sector is expected following significant investments made by the government). This research shows that the four independent variables – information availability, safety on buses, ergonomics, and system accessibility have a positive and significant predictive power of the quality of the service.
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참고문헌 (86)
참고문헌 신청
Abreha, D / 2007 / Analysing public transport performance using efficiency measures and spatial analysis: The case of addis ababa ethiopia / International Institute for Geo-Information Science and Earth Observation
Andreassen, T / 1995 / (Dis)satisfaction with public services : The case of public transportation / Journal of Services Marketing 9(5):30~41
APTA / Bus rapid transit service design
Aydin, N. / 2015 / A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul / Transportation Research Part A : Policy and Practice 77:61~81
Barry, J. / 2012 / Structural equation modeling in social science research : Issues of validity and reliability in the research process / European Business Review 24(4):320~330
Andreassen, T / 1995 / (Dis)satisfaction with public services : The case of public transportation / Journal of Services Marketing 9(5):30~41
APTA / Bus rapid transit service design
Aydin, N. / 2015 / A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul / Transportation Research Part A : Policy and Practice 77:61~81
Barry, J. / 2012 / Structural equation modeling in social science research : Issues of validity and reliability in the research process / European Business Review 24(4):320~330
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