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A Study on the Effects of Job Demand on Job Burnout of Airline Cabin Crew - Focused on the Moderating Effects of Intrinsic Job Motivation -
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항공사 객실승무원의 직무요구가 직무소진에 미치는 영향 - 내재적 직무동기의 조절효과를 중심으로 -

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Type
Academic journal
Author
Journal
Aviation Management Society Of Korea 한국항공경영학회지 한국항공경영학회지 제17권 제3호 KCI Accredited Journals
Published
2019.1
Pages
97 - 115 (19page)

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A Study on the Effects of Job Demand on Job Burnout of Airline Cabin Crew - Focused on the Moderating Effects of Intrinsic Job Motivation -
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Research history (3)

2019

A Study on the Effects of Job Demand on Job Burnout of Airline Cabin Crew - Focused on the Moderating Effects of Intrinsic Job Motivation -
Pa ,  k In Hye ,  Sungjoon Yoon 한국항공경영학회지 2019.01 Academic journal

2018

A Study on the Effects of Job Demands and Job Resources on Job Burnout and Work Engagement of Airline Cabin Crew
박인혜 2018.01 Thesis

2011

The Impact of Job Experience Period and Training Attitude of Women Flight Attendants on the Confidence of Service Business Creation
Pa ,  k ,  In-Hye Korean Jouranl of Business Administration 2011.06 Academic journal
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Abstract· Keywords

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The purpose of this study is to analyze how the job demands of interacting with customers affect job burnout among airline cabin crew and to demonstrate that this effect is moderated by each member’s intrinsic job motivation. In order to test the moderating effects of intrinsic job motivation, regression analysis was performed by hierarchical regression analysis. Age and working class were used as control variables based on the study that job burnout was more frequent in women than men and in younger people. The cabin crew’s job demands had a significant impact on both factors of burnout: emotional exhaustion and cynicism. This study showed that intrinsic job motivation moderated the effect of job demands on cynicism, but not on emotional exhaustion. There are many researches related to the job of the cabin crew. Because of the nature of the crew work, the interactions with the customers are very high, which means that they have expanded customer related tasks to job demands. Research on the variables that reduce job burnout and increase work engagement is steadily being done. It can be said that the scope of the study was expanded through verification of the moderating effects of intrinsic job motivation, which is the personal qualities of the cabin crew. Based on the relationship between intrinsic job motivation and job burnout found in this study, the airline service providers need to ensure that members of their cabin crew are motivated in their work and feel a sense of accomplishment from their performance. Furthermore, the study result suggests that job applicants with these characteristics be selected when hiring airline cabin crew.
#Cabin crew #Job demands #Job burnout #Intrinsic job motivation #Moderating effects

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References (69)

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고수일 / 2005 / 직무동기의 다차원적 구조 / 경영학연구 34(5):1339~1363 dbpia 고은하 / 2001 / 아동상담자의 의욕상실경험과 대처유형에 관한 연구 / 놀이치료연구 4(1):3~14 google schola 구효진 / 2010 / 직무요구와 소진과의 관계에서 직무자원의 조절효과에 관한 연구 / 관광레저연구 22(2):413~428 dbpia 권순범 / 2017 / 직무요구-자원 관점에서 긍정심리자본이 직무소진에 미치는 영향 google schola 권순식 / 2008 / 특수고용종사자의 직무스트레스, 직무에 대한 자발성, 산재와의 관계에 관한 연구 / 산업관계연구 18(2):95~120 dbpia

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