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학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2009.1
- 수록면
- 157 - 167 (11page)
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초록· 키워드
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Purpose: This study examines the patient problems and nursing interventions during telephone consultations by nurses in an ophthalmology nursing unit. Methods: The data were collected during telephone consultations. A total of 13 nurses consulted 170 patients between September 29 and November 30, 2008 at a tertiary teaching hospital. Problems were raised by the patients and nursing interventions were provided to the patients by the nurses. The SPSS program was used to analyze the data. Results: There were 228 telephone inquiries by 170 patients. The problems were categorized into four groups based on a literature review and validated by 14 nurses: physical symptoms, medications, administrative matters, and follow-up care. Interventions provided by the nurses were categorized into six groups: instructing patients; providing information; providing background knowledge; assuring the patients; referring to the patients to other ancillary departments; and delivering doctor's orders. Conclusions: Nurse interventions for a specific patient problem varied depending on the nurse providing the consultation. The participating nurses expressed the need for a common protocol for telephone consultations. Thus, it would be beneficial to develop a guideline for telephone consultations to minimize practice variations among nurses.
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참고문헌 (23)
참고문헌 신청
Blanchfield, K. C. / 1997 / Development of telephone nursing practice standards / Nursing Economics 15 : 265 ~ 267
Chen, C. H. / 2007 / Evaluation of a Telephone Call Service for Ambulatory Surgery Patients in Taiwan / Journal of Nursing Care Quality 22 : 286 ~ 288
Closson, B. L. / 1994 / Telephone Follow-Up Program Evaluation: Application of Orem’s Self-Care Model / Rehabilitation Nursing 19 : 287 ~ 291
Hallam, L. / 1989 / You’ve got a lot to answer for, Mr.Bell. A review of the use of the telephone in primary care / Family Practice 6 : 47 ~ 57
Han, K. J. / 1996 / Content Analysis of the Nursing Interventions and Telephone Calls to the Pediatric Nursing Unit / Journal of Korean Academy of Nursing 26 : 515 ~ 530
Chen, C. H. / 2007 / Evaluation of a Telephone Call Service for Ambulatory Surgery Patients in Taiwan / Journal of Nursing Care Quality 22 : 286 ~ 288
Closson, B. L. / 1994 / Telephone Follow-Up Program Evaluation: Application of Orem’s Self-Care Model / Rehabilitation Nursing 19 : 287 ~ 291
Hallam, L. / 1989 / You’ve got a lot to answer for, Mr.Bell. A review of the use of the telephone in primary care / Family Practice 6 : 47 ~ 57
Han, K. J. / 1996 / Content Analysis of the Nursing Interventions and Telephone Calls to the Pediatric Nursing Unit / Journal of Korean Academy of Nursing 26 : 515 ~ 530
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