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This study attempts to investigate the effects of group norms on the discretionary efforts, and performance in Korean bank branches. Much research about these relationships in literature has been done at the organizational level. But there is little evidence about the link between group norms and performance at the small group level. Group behavioral norms may exist at the various levels such as national level, organizational level, work group level. It is extremely difficult to assume the consensus of norms at the national or organizational level because of the existence of diverse groups within a nation or an organization. A number of studies suggest that group behavioral norms may have a greater influence on individual's performance than the knowledge, skills, and abilities the individual brings to the work setting. Group behavioral norms can be seen as a strong motivator affecting the individual discretionary effort and superior performance in work organization. Statistical results confirm that some discretionary effort-promoting norms(competence norms, respect norms, trust norms, autonomy norms, co-operation norms and innovation norms) have a significant impact on discretionary effort of employees and financial performance in the Korean bank branches.
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참고문헌 (29)
참고문헌 신청
Allen, R / 1980 / A Total for Taping the organizational Unconscious / Personnel Journal : 192 ~ 199
Anat, R / 2006 / Artifacts and Organizations: Beyond mere Symbolism / Lawrence Erlbaum
Aronson, E / 1995 / The Social Animal / Freeman
Asch, S.E / 1955 / Opinions and Social Pressure. Scientific America 193 : 31 ~ 55
Benkhoff, B / 1997 / Ignoring Commitment Is Costly: New Approaches Establish the Missing Link Between Commitment and Performance / Human Relations 50 (6) : 701 ~ 726
Anat, R / 2006 / Artifacts and Organizations: Beyond mere Symbolism / Lawrence Erlbaum
Aronson, E / 1995 / The Social Animal / Freeman
Asch, S.E / 1955 / Opinions and Social Pressure. Scientific America 193 : 31 ~ 55
Benkhoff, B / 1997 / Ignoring Commitment Is Costly: New Approaches Establish the Missing Link Between Commitment and Performance / Human Relations 50 (6) : 701 ~ 726
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