지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2019.2
- 수록면
- 324 - 335 (12page)
- DOI
- 10.13000/JFMSE.2019.2.31.1.324
이용수
초록· 키워드
오류제보하기
The purpose of this study was to investigate the factors of dissatisfaction and relative dissatisfaction experienced in the lifelong education service using the Critical Incident Technique (CIT), to improve the satisfaction of the lifelong education program and to provide implications for the development of the lifelong education program evaluation index. The most frequent type of service dissatisfaction was the lifelong education lecturer, but it was the parking lot problem of education facility that showed the highest level of dissatisfaction and the lowest intention to reuse. In this study, improvement and strategic implications for quality improvement and development of lifelong education programs are also presented. This study suggests that the research on lifelong education service in Korea is not only a quantitative approach but a qualitative approach as well as it can be effectively applied to the development of evaluation criteria for lifelong education programs in the future.
목차
Abstract
Ⅰ. 연구의 필요성 및 목적
Ⅱ. 이론적 배경
Ⅲ. 연구 방법
Ⅳ. 연구 결과
Ⅴ. 결론 및 시사점
References
참고문헌 (35)
참고문헌 신청
Baek HN / 2018 / A study on the difference of satisfaction with lifelong education program elements according to the students participation in lifelong education.- Case studies of Daegu Metropolitan city
Bitner M.J / 1994 / Critical Service Encounters: The Employee's Viewpoint / Journal of Marketing 58:95~106
Bitner MJ / 1990 / The Service Encounter: Diagnosing Favorable and Unfavorable Incidents / Journal of Marketing 54:71~84
Butterfield L. / 2005 / Fifty years of the critical incident technique: 1954–2004 and beyond / Qualitative Research 5(4):475~497
차경선 / 2017 / 성인여성대학생의 고등교육 평생교육만족도와삶의 질에 관한 연구- 자아효능감 매개효과 중심으로 - / 한국자치행정학보 31(4):247~261
Bitner M.J / 1994 / Critical Service Encounters: The Employee's Viewpoint / Journal of Marketing 58:95~106
Bitner MJ / 1990 / The Service Encounter: Diagnosing Favorable and Unfavorable Incidents / Journal of Marketing 54:71~84
Butterfield L. / 2005 / Fifty years of the critical incident technique: 1954–2004 and beyond / Qualitative Research 5(4):475~497
차경선 / 2017 / 성인여성대학생의 고등교육 평생교육만족도와삶의 질에 관한 연구- 자아효능감 매개효과 중심으로 - / 한국자치행정학보 31(4):247~261
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UCI(KEPA) : I410-ECN-0101-2019-454-000436903