지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2013.9
- 수록면
- 280 - 305 (26page)
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초록· 키워드
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Front line employees’ service-oriented citizenship behaviors predict the performance level in hotel organizations. This study aims to find out the antecedents of this desirable behaviors. Based on the study needs, a structural model is proposed to examine whether the managers’ servant leadership predicts the hotel employees’ goal commitment and whether servant leadership and goal commitment predicts service-oriented OCBs. In addition, this study presumes the mediating effect of goal commitment between servant leadership and service-oriented OCBs. Focused on the front line employees in five star deluxe hotels, 269 cases are analyzed. Structural equation modeling (SEM) is employed using the SPSS and AMOS 7 for data analysis. The results show that servant leadership positively influences each dimension of service-oriented OCBs as well as goal commitment. At the same time, goal commitment makes a significantly positive impact on service-oriented OCBs. Finally, the mediating effect of goal commitment is also proved. The results indicate that hotel managers need to employ an appropriate leadership and motivate their subordinates to be committed to the organizational goals to raise organizational performances.
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UCI(KEPA) : I410-ECN-0101-2018-326-002145895