지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2013.6
- 수록면
- 268 - 283 (16page)
이용수
초록· 키워드
오류제보하기
This research investigated the effect of burnout i.e. emotional exhaustion, depersonalization, and reduced personal accomplishment on job satisfaction and organizational loyalty targeting hotel employees. At the same time, it analysed whether employment status showed the moderating effect among these variables. The data were collected from employees of 5-star hotels in Seoul. A total of 160 questionnaires were used for the analysis. The results of the study are as follow. Firstly, emotional exhaustion and reduced personal accomplishment among three sub-variables of burnout were found to decrease job satisfaction. Also, reduced personal accomplishment was higher than emotional exhaustion as a negative factor to bring the decrease of job satisfaction. Secondly, job satisfaction had a positive effect on organization loyalty. Thirdly, job status(permanent /temporary) showed the moderating effect in the relation between emotional exhaustion and job satisfaction, and between reduced personal accomplishment and job satisfaction. It meant that the higher emotional exhaustion and depersonalization, the lower job satisfaction within permanent employees, compared with temporary employees. In other words, permanent employees responded more sensitively to customers and were more vulnerable to emotional burnout than temporary workers. Fourth, job status(permanent /temporary) was proved to have the significant moderating effect in the relation between job satisfaction and organizational loyalty. It meant that the impact of job satisfaction on organizational loyalty varied with job status. Theoretical and practical implications were discussed on the basis of the results.
목차
등록된 정보가 없습니다.
참고문헌 (0)
참고문헌 신청이 논문의 저자 정보
이 논문과 함께 이용한 논문
최근 본 자료
댓글(0)
0
UCI(KEPA) : I410-ECN-0101-2018-326-002146185