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논문 기본 정보

자료유형
학술저널
저자정보
저널정보
한국호텔관광학회 호텔관광연구 호텔관광연구 제12권 제1호 (통권 제36권)
발행연도
2010.3
수록면
116 - 127 (12page)

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초록· 키워드

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This study was to investigate the influence of festival environmental cues on visitors` satisfaction and loyalty focused on 2010 Dongjangkun festival. The main study results and implications of empirical analysis on 273 samples as follows; First, the festival environmental cues are important factors in deciding the visitors` satisfaction and loyalty. Overall festival satisfaction and image satisfaction were found out as the dominant factors especially of the festival contents, facilities, and food. On the other hand, accessibility, festival products, information and promotion didn`t have influence on festival satisfaction and loyalty. Therefore this fact indicated festival organizers should manage these factors for the post festivals based on this analysis. Second, festival contents, facilities had influence on revisit intention. Also festival contents, facilities, and accessibility had influence on word of mouth. But festival facilities had most influence on loyalty in common which indicated Dongjangkun festival organizers should maintain the quality of festival facilities as festival environmental cues. Because festival facilities were key cues deciding visitors` festival satisfaction, image satisfaction and loyalty. Finally festival organizers should improve accessibility, festival products, information and promotion to get more visitors` interest in post festival.

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