지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2011.6
- 수록면
- 101 - 124 (24page)
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초록· 키워드
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This study has evaluated the effectiveness of ‘Active listening skills' in the 'crisis negotiation specialization course' of National Police University. Crisis negotiation course, which was transformed from the 'open-education course' in 2009, covers various issues like containment․isolation, hostage, suicide, kidnap situations, techniques and tactics to resolve these situations, and has role-play trainings with professional actors for 2 weeks period of time.
The frequencies of 8 active listening techniques were measured, and the result shows that the increases of the usage of emotion labeling, mirroring, summarizing, open-ended question were statistically significant, but those of ''I message', effective pause, rapid problem solving were not. And, overall response time has significantly decreased.
The average frequency of emotion labeling has almost doubled from 3.14 to 6.61 (t=-4.495, α=0.00), paraphrasing from 2.04 to 3.79(t=-2,660, α=0.13), mirroring from 1.68 to 2.79(t=-2.585, α=0.15), summery from 0.23 to 1.26(t=-2.753, α=0.01), and open-ended question from 2.11 to 5.04(t=-4.813, α=0.00), which was the highest increase of all.
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UCI(KEPA) : I410-ECN-0101-2017-360-001374927