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논문 기본 정보

자료유형
학술저널
저자정보
저널정보
한국관광연구학회 관광연구저널 관광연구저널 제26권 제4호
발행연도
2012.8
수록면
309 - 333 (25page)

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This study aims to grope for marketing strategy suitable to the specific condition of travel agencies in a competitive environment of overseas travel supply market. Based on the literature review, the measurement scales for each construct was developed and utilized to analysis. A total of 319 useful data were collected from tourists who were having overseas travel experience. SEM analysis showed that the human services had the most impact to the satisfaction of the tourist, and also the satisfaction was fully mediated to loyalty by attitude. But the satisfaction affected on a switching intention of travel agency to positive direction, therefore in order to develop the competitiveness of travel agency need to the satisfaction of travellers as well as to secure the diversity of travel products. And these results are more important in large travel agencies than medium scale. Consequently, travel agencies in medium-sized will focus on the formation of the satisfaction and a positive attitude that marketing strategies need to be determined. More detailed practical discussion and implication were provided in the conclusion.

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UCI(KEPA) : I410-ECN-0101-2016-326-002704407