지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2012.12
- 수록면
- 221 - 253 (33page)
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초록· 키워드
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The purpose of this study is to enhance the long-term satisfaction levels of both service provider and customer in the era of convergence and global competition. To achieve the research objectives, all academic papers published in Korea searched by the keyword "service" were explored and categorized by discipline and major. This study made an analysis applied Service Blue Print(Lovelock, 2000) model to 108 recent research results, and recommended future research direction. According to the research, a total of 11,257 academic papers and proceedings and 7,135 professional academic theses were published in Korea during 47 years (i.e., 1966 until October 12, 2012). In terms of the research subject, the majority of the studies in the areas of electronic science and computer science focused on the characteristics of service products. In the area of general management, most studies on service quality applied the SERVQUAL model (1985; 1988) for analysis.
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