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A Three-round Delphi Study on Cabin Attendant Recruitment and Selection
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항공사 객실승무원 채용 및 선발에 관한 델파이 연구

논문 기본 정보

Type
Academic journal
Author
Lee, Dong-Hee (호남대학교)
Journal
Korean Hospitality and Tourism Academe Korean Journal of Hospitality & Tourism Vol.23 No.6 KCI Accredited Journals
Published
2014.12
Pages
77 - 94 (18page)

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A Three-round Delphi Study on Cabin Attendant Recruitment and Selection
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Abstract· Keywords

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The purpose of this study is to define the consideration of a cabin attendant candidate in the job interview. Using the delphi technique, this study was to find aspects for consideration in selection of cabin attendant candidates. An in-depth interview and two rounds of delphi technique were used to collect data through a series of surveys to obtain the consensus of a group of experts for cabin managers and training instructors.
In the first round, an in-depth interview was conducted with 34 experts who were qualified to respond to define the cabin attendant`s role and consider selection of cabin attendants. Interview results were analyzed using content analysis, descriptive statistics. In the result, there were 13 considerations and 21 variables in the cabin attendant job interview.
: ‘Characteristics’, ‘Sense & Judgment’, ‘Affinity & Coordination’, ‘Facial image’, ‘Physical outfit,’ ‘Appearance’, ‘Walking & Posture’, ‘Attitude’, ‘’Verbal Communication, ‘Foreign language’, ‘Specialized knowledge’, ‘Service mind’, and ‘Stamina’ were extracted by in-depth interview.
In the second and third round, the same procedures were repeated to obtain the consensus of 31experts in the importance of considerations. As a result of the Kendall’s W performed for the internal reliability test of the Delphi research., ‘Characteristics’, ‘First impression’ ‘Affinity & Coordination’, Verbal Communication, and ‘Service mind’ are found to be the most important variables.
Results of this study will be helpful to develop the curriculum related educational fields like department of airline service in universities, and stewardess academy.

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구 방법
Ⅳ. 조사 결과
Ⅴ. 결론
참고문헌
국문초록

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UCI(KEPA) : I410-ECN-0101-2016-325-001163310