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호텔 노사 간의 상호이익을 위한 협상영향요인의 차이
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논문 기본 정보

Type
Academic journal
Author
Journal
Korean Hospitality and Tourism Academe Korean Journal of Hospitality & Tourism Vol.16 No.4 KCI Accredited Journals
Published
2007.9
Pages
1 - 16 (16page)

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호텔 노사 간의 상호이익을 위한 협상영향요인의 차이
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This study is to investigate factors influencing on joint-profits for both labor and management and to examine the difference of both sides to suggest successful negotiation approach. Survey was conducted to 8 luxury hotels in Seoul which have labor union. As a result, four different factors affecting negotiation were found such as communication skill, positiveness of negotiation attitude, environment of negotiation process and credibility of negotiator. The study hypotheses revealed that all factors except credibility of negotiator showed significant differences between labor and management. One of the concrete results in this study is that communication skill between labor and management had strong impact on the negotiation outcome. Therefore, this study concluded that improvement of communication skill can provide joint-profits for both union and management. One of other findings indicated that labor and management also have significant difference on importance level for negotiation outcome. Management valued on amicable relationship while union valued rational and fair relationship. In other words, management Understand that amicable relationship guaranteed successful outcome for the future, but union preferred rationalness and fairness of present outcome.
#협상영향요인 #상호이익 #호텔 노사 #Negotiation factor #mutual benefits #union and management

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References (24)

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1. [학술지(정기간행물)] - / 2001 / AMOS 구조방정식 모형분석 : 345 ~ google schola 2. [학술지(정기간행물)] - / 1990 / 단체교섭과정의 공정성이 임금만족에 미치는 영향에 관한 연구 google schola 3. [학술지(정기간행물)] - / 1988 / The mediating role of apparent sincerity. Organizational Behavior and Human Decision Processes 41 : 111 ~ 127 google schola 4. [학술지(정기간행물)] - / 1990 / Reaech on Negotiation in organization. Greenwich google schola 5. [학술지(정기간행물)] - / 1985 / Integrative bargaining in a competitive market. Organizational Behavior and Human Decision Processes 35 pp. 294-313. google schola

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