저자의 연구 키워드

저자의 연구 키워드

#고객만족

#고객만족(customer satisfaction)

#고객불량행동(Consumer Badness Behavior)

#공정성(Justice)

#관계의 질(Relationship Quality)

#관계지향성(Relationship Orientation)

#구매의도(Purchase Intention)

#기업이미지(Corporate Image)

#부정적 감정(Negative Emotion)

#브랜드 애호도

#서비스 실패(Service Failure)

#서비스 회복 공정성(Service Recovery Justice)

#서비스품질평가(Service Quality Evaluation)

#선택속성(Selection Attributes)

#소믈리에 서비스품질(sommeliers service qualities)

#소진(Bournout)

#수용가능성(Acceptability of the Wait)

#식품 구독경제(Food Subscription Economy)

#이직의도(Tournover Intention of Employees)

#장기지향성(Long-term Orientation)

#재구매의도(repurchase Intention)

#전환비용(Switching Cost)

#지각된 대기시간(Perceived Waiting Time)

#지각된 용이성(Perceived Usefulness)

#추천의도(recommendation Intention)

#호텔 식음료 서비스 품질

#호텔기업의 사회적 책임(Hotel Corporate Social Responsibility)

#Brand Equity

#brand loyalty

#Brand Trust

#Chicken Franchise

#customer satisfaction

#ESG(Environment

#Franchisee Satisfaction

#Governance) Management

#Headquarters’ Management Support

#HMR(Home Meal Replacement)

#hotel food & beverage service quality

#Hotel Rating System

#Moderating Effect

#Moderating Effect of Franchisee Trust

#Perceived Fairness

#Relationship Orientation

#Social

#Star-marked