목차

표 목 차 ·································································································· ⅵ
그림목차 ······························································································ ⅷ
논문개요 ································································································ ⅸ
I. 서론 ··········································································································· 1
1. 연구의 필요성 ··················································································· 1
2. 연구의 목적 ······················································································· 4
3. 연구의 구성 ························································································· 6
Ⅱ. 이론적 배경 ·························································································· 7
1. 바리스타 교육 ····················································································· 7
2. 교육서비스 품질 ················································································· 9
가. 교육서비스품질의 개념 ······························································· 9
나. 교육서비스품질의 구성요소 ····················································· 12
a. 강사의 자질 ··············································································· 13
b. 강의프로그램 ············································································· 13
c. 교육환경 ····················································································· 14
d. 교육서비스 ················································································· 14
다. 교육서비스품질의 선행연구 ····················································· 15
3. 진로결정 자기효능감 ······································································· 17
가. 진로결정 자기효능감의 개념 ··················································· 17
나. 진로결정 자기효능감의 구성요소 ··········································· 18
다. 진로결정 자기효능감의 선행연구 ··········································· 19
4. 교육 만족도 ······················································································· 22
가. 교육만족도의 개념 ····································································· 22
나. 교육만족도의 구성요소 ····························································· 23
다. 교육만족도의 선행연구 ····························································· 25
5. 창업의지 ····························································································· 27
가. 창업의지의 개념 ········································································· 27
나. 창업의지의 구성요소 ································································· 28
다. 창업의지의 선행연구 ································································· 29
Ⅲ. 연구방법 ······························································································ 32
1. 연구모형 ··························································································· 32
2. 연구가설 ························································································· 33
가. 바리스타 교육 서비스품질과 진로결정 자기효능감의 관계 ··· 33
나. 바리스타 진로결정 자기효능감은 창업의지의 관계 ··········· 34
다. 바리스타 교육만족과 창업의지와의 관계 ····························· 34
라. 바리스타 교육서비스품질과 진로결정 자기효능감, ·········· 35
3. 변수의 정의 ··················································································· 36
가. 교육 서비스품질 ········································································· 36
나. 진로결정 자기효능감 ································································· 37
다. 교육만족도 ··················································································· 37
라. 창업의지 ······················································································· 38
4. 조사방법 ····························································································· 39
가. 조사대상 ······················································································· 39
나. 측정도구 ······················································································· 41
a. 인구학적 특성 ··········································································· 42
b. 교육서비스품질 ········································································· 42
c. 진로결정 자기효능감 ······························································· 43
d. 교육만족 ····················································································· 43
e. 창업의지 ····················································································· 43
다. 측정도구의 타당도 및 신뢰도 ················································· 44
a. 교육서비스품질 ········································································· 44
b. 진로결정 자기효능감 ······························································· 47
c. 교육만족 ····················································································· 50
d. 창업의지 ····················································································· 51
라. 조사절차 및 자료처리 ······························································· 52
a. 조사절차 ··················································································· 52
b. 자료처리 ····················································································· 53
Ⅳ. 연구 결과 ···························································································· 54
1. 인구학적 특성과 교육서비스품질, 진로결정 자기 ···················· 54
가. 인구학적 특성에 따른 교육서비스품질 ································· 54
나. 인구통계학적 특성에 따른 진로결정 자기효능감 ··············· 57
다. 인구학적 특성에 따른 교육만족 ············································· 59
라. 인구학적 특성에 따른 창업의지 ············································· 61
2. 교육서비스품질과 진로결정 자기효능감, 교육만족 ················ 64
가. 변수간의 상관관계 ····································································· 64
나. 가설 I의 검증 ·············································································· 66
a. 교육서비스품질과 직업정보 및 문제해결 ··························· 66
b. 교육서비스품질과 미래계획 ··················································· 67
c. 교육서비스품질과 목표설정 ··················································· 68
d. 교육서비스품질과 자기평가 ··················································· 69
다. 가설 Ⅱ의 검증 ··········································································· 70
라. 가설 Ⅲ의 검증 ··········································································· 71
마. 가설 Ⅳ의 검증 ··········································································· 72
바. 가설 Ⅴ의 검증 ··········································································· 74
사. 가설 Ⅵ의 검증 ··········································································· 75
아. 가설 Ⅶ의 검증 ··········································································· 76
3. 교육서비스품질과 진로결정 자기효능감, ·································· 78
4. 교육서비스품질과 진로결정 자기효능감, 교육만족 및 창업의지의 대한 가설검증 결과 82
Ⅴ. 결론 및 제언 ······················································································ 84
1. 결 론 ··································································································· 84
2. 시사점 ······························································································· 89
3. 한계점 및 제언 ················································································· 90
참 고 문 헌 ······························································································ 91
ABSTRACT ··························································································· 102
부 록 ···································································································· 105