메뉴 건너뛰기
.. 내서재 .. 알림
소속 기관/학교 인증
인증하면 논문, 학술자료 등을  무료로 열람할 수 있어요.
한국대학교, 누리자동차, 시립도서관 등 나의 기관을 확인해보세요
(국내 대학 90% 이상 구독 중)
로그인 회원가입 고객센터 ENG
주제분류

추천
검색

논문 기본 정보

자료유형
학위논문
저자정보

조아진 (동의대학교, 동의대학교 대학원)

지도교수
여호근
발행연도
2018
저작권
동의대학교 논문은 저작권에 의해 보호받습니다.

이용수15

표지
AI에게 요청하기
추천
검색

이 논문의 연구 히스토리 (4)

초록· 키워드

오류제보하기
국내의 커피 소비량은 매년 지속적으로 증가하고 있고, 커피 소비 형태 또한
인스턴트커피에서 원두커피로 변하고 있다. 국내 커피시장은 고급화 전략을 내세
우며 새로운 커피소비문화를 만들며 일정수준의 성장세를 유지하고 있다. 이러한
국내 커피소비시장에 주목하여 본 연구는 커피에 대한 지식 정도와 커피원두 구
매를 통하여 얻고자 하는 편익 간의 관계와 추구편익, 상품속성, 구매태도 및 구
매의도의 영향관계를 확인하여, 커피원두 제조업의 시장 확대와 커피원두 고객
프로파일에 따른 수익성 향상을 위한 실무적인 마케팅 방안을 제시하고자 한다.
이에 서울과 수도권 및 부산지역에서 커피원두를 구매한 경험이 있는 소비자를
대상으로 2017년 7월 10일부터 8월 20일까지 설문지를 배포하여 최종 301부의 유
효 표본을 확보하여 분석에 사용하였다. 수집된 자료는 SPSS/AMOS 23.0 통계
프로그램을 이용하여 빈도분석, 신뢰도분석, 확인요인분석 및 다중집단분석을 실
시하였으며 가설의 검증은 구조방정식모형 분석으로 진행하였다. 다음으로 본 연
구의 가설검증 결과를 요약하면 다음과 같다.
첫째, 제품지식은 상징적 추구편익과 다양성 추구편익에 정(+)의 영향을 미치는
것으로 확인되었다. 즉, 커피에 대한 지식이 높은 소비자는 새로운 원두를 구매할
때 즐거움을 느끼고 다양한 원두를 구매하고자 하는 편익을 추구하거나 커피원두
구매를 통하여 자아 이미지를 형성하고 타인에게 자신의 개성을 표현하면서 얻는
사회적 위치를 드러내는 상징성 편익을 추구하는 것으로 해석할 수가 있으며, 이
러한 내용은 김상훈·강지윤(2005), 이지은(2008)의 연구를 지지하는 결과이다.
둘째, 다양성 추구편익은 상품속성과 구매태도, 구매의도에 정(+)의 영향을
미치는 것으로 분석되었다. 즉, 커피원두 구매를 통하여 다양성을 추구하는
소비자는 커피원두의 완성도, 브랜드, 품질 및 사후관리 등의 속성을 고려하
고 있는 것으로 나타났는데 이는 커피원두에 대하여 긍정적인 구매태도를
지니고 있을수록 구매의도가 높아지는 것으로 해석이 가능하다.
셋째, 상징성 추구편익은 구매태도와 구매의도에 정(+)의 영향을 미치는
것으로 검증되었는데, 이는 선행연구(조연환, 2016; 한지수·정양식·이형주,
2015)를 지지하는 결과로 확인되고 있다.
넷째, 구매태도는 구매의도에 정(+)의 영향을 보여주고 있는데, 구매한 커
피원두에 대한 긍정적인 태도를 지닐수록 구매의도 또한 긍정적인 영향을
받게 된다는 선행연구인 한수정·김금정·이경희(2015), 김혜임(2017)의 연구를
지지하는 결과로서 태도가 구매의도에 영향을 미치게 된다는 사실을 보여주
고 있다.
다섯째, 커피에 대한 관여의 정도(고 관여, 저 관여)에 따른 다중집단분석
을 실시한 결과, 제품지식과 추구편익 간에 유의한 조절효과가 입증되었다.
제품지식이 높고 상징성 편익을 추구하는 소비자는 저 관여 집단에 높은 조
절효과를 보였으며, 제품지식이 높은 다양성 편익을 추구하는 소비자는 고
관여 집단에서 높은 조절효과를 하는 것으로 나타났다. 즉, 타인에게 보여지
는 자아 이미지를 중요하게 여기며 사회적인 위치를 고려하여 커피원두를
구매하려고 하는 상징적 편익을 추구하는 소비자는 커피에 대한 지식은 높
으나, 커피에 대한 고유의 필요성이나 관심 정도는 낮은 반면에 커피에 대
한 지식이 높고 다양하고 새로운 요소를 즐기는 다양성 편익을 추구하는 소
비자는 커피에 대한 관심과 가치를 높게 평가하며 능동적인 구매를 하는 것
으로 평가된다.
본 연구는 커피소비자의 커피원두 구매행동을 중심으로 제품지식과 추구
편익, 상품속성, 구매태도 및 구매의도 간의 관계를 살펴보았다. 커피원두
구매의 경우 제품지식은 추구편익과의 유의한 관계가 밝혀지고 있으며 이러
한 결과는 기존의 연구를 지지하고 있다. 또한 제품지식과 추구편익 간의
관계에서 관여도의 조절효과를 반영하여 연구를 시도함으로써 연구의 이론
적 범위를 확장하였다는데 의미가 있다.
본 연구의 결과는 커피원두 구매 고객의 사전정보 제공을 통한 브랜드
인지도와 지식의 확산이 구매자들의 추구편익을 다양하게 확대하여 궁극적
으로 커피원두 구매를 촉진하는 요인이 될 수 있음을 보여주고 있으며, 커
피원두시장의 수익성 향상을 위하여 추구편익을 고려한 커피원두의 생산과
제품디자인 및 브랜딩을 통하여 온오프라인(O2O) 마케팅을 강화할 필요가
있음을 보여준다.
주제어 : 커피원두, 제품지식, 추구편익, 상품속성, 구매태도, 구매의도, 관여도

목차

제1장 서론 ························································································1
제1절 문제의 제기····························································································1
제2절 연구의 목적····························································································4
제3절 연구의 방법 및 범위 ··········································································5
제2장 이론적 배경 ·········································································8
제1절 국내 커피원두시장 현황······································································8
1. 국내 커피원두 유래와 변천···································································8
2. 국내 커피원두 제조 및 소비 현황 ·····················································10
제2절 제품지식 ···································································································15
1. 제품지식의 개념 ·····················································································15
2. 제품지식에 관한 선행연구···································································19
제3절 추구편익 ·······························································································22
1. 추구편익의 개념 ·····················································································25
2. 추구편익에 관한 선행연구···································································25
제4절 상품속성 ·······························································································29
1. 상품속성의 개념 ·····················································································28
2. 상품속성에 관한 선행연구···································································33
제5절 구매태도와 구매의도 ··········································································36
1. 구매태도와 구매의도의 개념 ·······························································36
1) 구매태도의 개념 ··················································································36
2) 구매의도의 개념 ··················································································39
2. 구매태도와 구매의도에 관한 선행연구·············································41
1) 구매태도에 관한 선행연구 ································································41
2) 구매의도에 관한 선행연구 ································································44
제6절 관여도···································································································47
1. 관여도의 개념·························································································47
2. 관여도에 관한 선행연구 ·······································································50
제3장 연구의 설계 및 조사방법 ··············································54
제1절 연구의 모형 및 가설 설정································································54
1. 연구의 모형 ·······························································································54
2. 연구가설의 설정·······················································································55
제2절 조사 설계 ······························································································62
1. 표본선정 및 자료수집·············································································62
2. 변수의 조작적 정의 ·················································································64
3. 설문지의 구성···························································································68
4. 분석방법 ·····································································································69
제4장 실증분석 및 해석 ·····························································71
제1절 표본의 인구통계학적 특성································································71
제2절 측정도구의 신뢰성 및 타당성··························································75
1. 탐색적 요인분석·······················································································75
2. 신뢰성 분석 ·······························································································80
3. 확인적 요인분석·······················································································82
4. 상관관계분석 ·····························································································84
제3절 연구모형의 검증··················································································86
제4절 가설의 검증 및 결과의 해석····························································87
1. 가설의 검증 ·······························································································87
2. 가설 검증 결과 해석···············································································95
제5장 결론 ·····················································································98
제1절 연구의 요약··························································································98
제2절 연구의 시사점···················································································100
1. 학문적 시사점 ·························································································100
2. 실무적 시사점 ·························································································101
제3절 연구의 한계점 및 향후 연구방향 ····················································103
참고문헌 ·································································································104
설문지 ·····································································································121
Abstract ································································································ 125

최근 본 자료

전체보기

댓글(0)

0