지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학위논문
- 저자정보
- 지도교수
- 전재균
- 발행연도
- 2016
- 저작권
- 부경대학교 논문은 저작권에 의해 보호받습니다.
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Services companies are exposed to a competitive environment for sustainable competitive advantage. So, Workplace incivility has become an important workplace stressor in hospitality industry. The purpose of this study is to analyze effects of hotel employees experienced workplace incivility on job and psychological outcomes(emotional exhaustion, affective commitment, job performance).
For this purpose, data for this study were collected form hotel employees who work at the luxury hotel in busan and seoul from May to June, 2015. Usable responses were obtained from 252 employee. The acquired data was verified utilizing a structural equation model for analysis.
The results show that workplace incivility has a significant positive effect on emotional exhaustion. Emotional exhaustion has a significant negative effect on job performance. Affective commitment has a significant positive effect on job performance.
Firm''s workplace incivility wasn''t found to negatively affect emotional exhaustion whereas the results show that co-worker''s workplace incivility was found to positively affect emotional exhaustion. In addition, emotional exhaustion was found to negatively affect job performance, while affective commitment positively affected job performance.
This study also found that the bootstrap technique was verified the mediating role of emotional exhaustion on the relationship between workplace incivility and organizational outcomes. More specifically, the effects of the workplace incivility upon job performance among firm was fully mediated by the emotional exhaustion.
This result implied that workplace incivility demonstrates the adverse impact on employees exhaustion.
For this purpose, data for this study were collected form hotel employees who work at the luxury hotel in busan and seoul from May to June, 2015. Usable responses were obtained from 252 employee. The acquired data was verified utilizing a structural equation model for analysis.
The results show that workplace incivility has a significant positive effect on emotional exhaustion. Emotional exhaustion has a significant negative effect on job performance. Affective commitment has a significant positive effect on job performance.
Firm''s workplace incivility wasn''t found to negatively affect emotional exhaustion whereas the results show that co-worker''s workplace incivility was found to positively affect emotional exhaustion. In addition, emotional exhaustion was found to negatively affect job performance, while affective commitment positively affected job performance.
This study also found that the bootstrap technique was verified the mediating role of emotional exhaustion on the relationship between workplace incivility and organizational outcomes. More specifically, the effects of the workplace incivility upon job performance among firm was fully mediated by the emotional exhaustion.
This result implied that workplace incivility demonstrates the adverse impact on employees exhaustion.
목차
< 목 차 >표목차 ⅲ그림목차 ⅳAbstract ⅴ제 1 장 서 론제 1 절 연구의 배경 1제 2 절 연구의 목적 3제 2 장 이론적 배경제 1 절 조직 내 무례 (동료 및 상사) 4제 2 절 감정소진 6제 3 절 정서적 몰입 7제 4 절 직무성과 8제 3 장 연구모형 및 연구가설제 1 절 연구모형 10제 2 절 연구가설 설정 111. 조직 내 무례경험이 감정소진에 미치는 효과 112. 조직 내 무례가 정서적 몰입에 미치는 효과 123. 호텔종사원의 감정소진이 직무성과에 미치는 효과 144. 호텔종사원의 정서적 몰입이 직무성과에 미치는 효과 15제 4 장 연구방법제 1 절 자료 수집 18제 2 절 변수의 측정 18제 5 장 실증분석제 1 절 표본의 특성 22제 2 절 신뢰성과 타당성 분석 23제 3 절 가설검증 26제 6 장 결론제 1 절 연구의 요약 및 시사점 31제 2 절 연구의 한계점 및 향후 연구방향 36참 고 문 헌 37설 문 지 49
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