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논문 기본 정보

자료유형
학위논문
저자정보

김선영 (대구가톨릭대학교, 대구가톨릭대학교 대학원)

지도교수
유태순
발행연도
2015
저작권
대구가톨릭대학교 논문은 저작권에 의해 보호받습니다.

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초록· 키워드

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While immoral misconducts of companies are revealing, ethical management is issuing worldwide. Thus, the demand to companies are changing from maximizing profit to obtaining social justice.
Businesses of beauty treatment of Korea is making efforts to present their good images by practicing public business ethics after the period of just promoting maximizing profits. To improve those organizational ethics, educational programs of vocational ethics and service mind inspiring to beauticians are operating. By those programs, correct judgements and positive behaviors are encouraging in the situation of ethical problems. However, labor conditions of beauticians are poor due to low salaries, overtime work hours, and violations of minimum wage.
In this study, relationships between individual ethics, organizational ethic climates, organizational justices, organizational citizenship behaviors, and counterproductive work behaviors are researched in beauticians. Furthermore, not only each beuticains'' individual ethics, but also consciousness and necessity of developing advisable organizational ethic climates of beauty businesses will be asserted by checking regulation effects of organizational ethic climates in this time of extension of recognizing organizational ethic climates.
This study was held by 529 beauticians. For correlation analysis and two-way ANOVA, SAS 9.1.3 was used, and for Path Model, M-plus 6.0 was used to verify hypothesis.
By the hypothesis verification, conclusions are as below :
First, individual ethics of beauticians are eliminated in path due to not resulting directly in counterproductive work behavior, and negative relationships between counterproductive work behaviors and organizational ethic climates, organizational justices, and organizational citizenship behaviors were significant. Relative infleunce to organizational citizenship behaviors was higher(-.356) than to organizational ethic climates(-.200) and to organizational justices(-.228). This result means efforts to improve organizational citizenship behaviors should be taken to reduce counterproductive work behaviors, and it corresponds with precedent studies. Counterproductive work behaviors are mostly taking place in tactfully hidden condition while few of them are significant, and they harm individual and the society. Behavior which is made in the last stage of decision-making process, would be shown positively when organizational ethic climates are formed and organizational justices are highly perceived by individuals.
Second, organizational citizenship behaviors have shown significantly positive relationships with individual ethics, organizational ethic climates, and organizational justices. Relative infleunce to organizational justices was higher(.393) than to individual ethics(.311) and to organizational ethic climates(.199). It means efforts to improve organizational justices are needed for higher organizational citizenship behaviors. To promote more voluntary behavior which is beneficial to organization and its individuals, beauty shops need to increase awareness of fairness of distribution of remuneration, process, and labor condition.
Third, positive relationships between organizational justices and individual ethics, and organizational ethic climates were significant. For Relative influences, organizational ethic climates have revealed as more effective factor(.719) than individual ethics(.168). As this result, we can percept that creating organizational ethic climates is very important to recognize individual''s beauty shop fair.
Fourth, individual ethics and organizational ethic climates have influenced positively to each other, and correlation has shown. At the same time of efforts for advocating individual ethics, ethic system and program establishing should be concurrent to create organizational ethic climate.
Fifth, positive relationship between individual ethics and perceived organizational justices was higher when organizational ethic climates is higher than that is lower, and negative relationship between beautician''s individual ethics and counterproductive work behaviors was higher when organizational ethic climates is lower than that is higher. Thus, when beauty shops'' ethic climates is higher than beauticians'' individual ethics, they perceived the organization fair, and counterproductive work behavior for individuals was shown less.
Results of this study, which broke from the conventional studies that higher individual ethics results more organizational citizenship behaviors and less counterproductive work behaviors, emerged importance of organizational ethic climates. By identifying regulation effect of organizational ethic climates, basis of the inducement of positive behavioral out-comes of organization, by arranging organizational ethic climates promoting system and program, with individual ethic education which is currently carrying out, are made.

With these results of this study, I propose for the follow-up studies.
First, there could be an issue of generalization by the reason that employment scale of 97% of the beauty shops in Korea is below 5. In Korean beauty industry, only a few beauty shops concern about ethical managements and organizational ethic climates. Therefore further evaluations of various types of beauty business and managers who takes the leading role in ethical managements and administration would be needed.
Second, further studies with other factors, than organizational justice or organizational citizenship behavior, could bring the regulation of immoral behavior and qualitative development of beauty industry, for this is just the first study on counterproductive work behavior of beauticians.
Third, immoral and deliberate counterproductive work behaviors were surveyed by self-report method. By using more computerlized surveys or in-depth interview than face-to-face meeting, objectivity of studies on ethics of beauty industry can be improved.

목차

Ⅰ. 서 론 1
1. 연구의 필요성 1
2. 연구문제 6
3. 용어정의 8
Ⅱ. 이론적 배경 11
1. 윤리의식 11
2. 조직윤리풍토 16
3. 조직공정성 24
4. 조직시민행동 30
5. 반생산적 과업행동 35
6. 연구 가설 42
Ⅲ. 연구방법 44
1. 연구대상 44
2. 측정도구 46
3. 통계모형 및 자료분석 49
Ⅳ. 결 과 51
1. 측정변인 간의 상호상관행렬 및 기술 통계치 51
2. 연구모델의 경로분석 53
3. 조직윤리풍토의 조절효과 검증 60
Ⅵ. 고 찰 65
1. 반생산적 과업행동과 관련 변인 간의 관계 65
2. 조직시민행동과 관련 변인 간의 관계 67
3. 조직공정성과 변인 간의 관계 69
4. 윤리의식과 조직윤리풍토와의 관계 71
5. 조직윤리풍토의 조절효과 73
Ⅶ. 결론 및 제언 74
참고문헌 77
부록 92

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