Abstract

Objective : This study was designed to evaluate patient satisfaction of korean medicine therapy using treatment tool by psychological type

Methods : 48 subjects were participated in this study. This study was precceded a randomized single blind parallel design. Before a treatment, we analyzed a patient''s phychological type first by using a questionnaire. And then we divided 3 groups which were called a rational sympathy module group(15 subjects), emotional sympathy module group(18 subjects), control group(15 subjects). Rational sympathy module group and emotional sympathy module group were a test group. Manner of medical consultation according to patient''s phychological type was carried out in all groups. After all treatment, we conducted a survey about medical service perception index, patient happiness index, medical satisfaction index. To evaluate a satisfaction degree, we analyzed results of survey statistically.

Results : The results of the analysis, both rational sympathy module group and emotional sympathy module group got a higher score than control group statistical significantly on medical service perception index.
Emotional sympathy module group got a higher score than control group statistical significantly on patient happiness index and medical satisfaction index. But rational sympathy module group only had a higher tendency than control group on patient happiness index and medical satisfaction index.
Emotional sympathy module group got a higher score than rational sympathy module group on medical service perception index, patient happiness index and medical satisfaction index.

Conclusion : Korean medicine therapy using treatment tool by psychological type consisted of patient''s phychological type questionnaire and manner of medical consultation could improve a patient''s satisfaction. It was more effective in emotional sympathy module group than rational sympathy module group.

Key words : Treatment tool by psychological type, Satisfaction evaluation of korean medicine therapy, Rational / Emotional sympathy module group, Medical service perception index, Patient happiness index, Medical satisfaction index