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학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
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연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.12
- 수록면
- 63 - 70 (8page)
- DOI
- http://dx.doi.org/10.14257/AJMAHS.2014.12.17
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초록· 키워드
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In this paper, we have determined the strategic service design tools and methods by examining the associations among different size of health and medical service industry and investigate if service design tools and methods are positively related to service innovation. The categorized service design tools and methods in the service design will be used to examine the associations among two different types of health and medical service providers which are classified according to the operational regulations and sizes in Korea: clinics and general hospitals as a case study. Findings support that health and medical service industry may improve their performance winning the challenges associated with using the most appropriate strategic service design tools and methods in the service design.
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참고문헌 (18)
참고문헌 신청
http://www.valueline.com/Stocks/Industries/Industry_Analysis__Medical_Services.aspx/
http://bss.or.kr/eng/organ/Introduce.asp
D. Nemiah / 2013 / Service Design as Business Strategy / Best Practices in Service Design/Deployment in the USA
http://en.wikipedia.org/wiki/Service_design/
G. L Shostack / 1982 / How to Design a Service / European Journal of Marketing 16(1):49~62
http://bss.or.kr/eng/organ/Introduce.asp
D. Nemiah / 2013 / Service Design as Business Strategy / Best Practices in Service Design/Deployment in the USA
http://en.wikipedia.org/wiki/Service_design/
G. L Shostack / 1982 / How to Design a Service / European Journal of Marketing 16(1):49~62
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