지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 복식문화학회 복식문화연구 복식문화연구 제20권 제5호
- 발행연도
- 2012.10
- 수록면
- 664 - 678 (15page)
- DOI
- http://dx.doi.org/10.7741/rjcc.2012.20.5.664
이용수
초록· 키워드
오류제보하기
The purpose of this study is to define the relationships among the emotional labor, job satisfaction, and turnover intention of beauty industry workers. The data for this study were collected through a survey, and a total of 197 questionnaires were used in the statistical analysis. The survey items were classified into 4 domains: demographic characteristics, emotional labor, job satisfaction, and turnover intention. This study extracted factors that compose each measurement domain to define the impact of emotional labor on job satisfaction or turnover intention. According to the research results, 3 factors - positive norm, sincere behavior, and emotional incongruity - were extracted for emotional labor. Individual aptitude satisfaction and work environment satisfaction were extracted as the factors for job satisfaction, whereas a single factor was extracted for turnover intention. By analyzing the effect of factors related to the emotional labor of beauty in dustry workers on factors related to job satisfaction, results showed that positive norm positively influenced individual aptitude satisfaction, sincere behavior positively influenced individual aptitude satisfaction and work environment satisfaction, and emotional incongruity negatively influenced individual aptitude satisfaction. Among factors related to emotional labor, positive norm and sincere behavior negatively affected turnover intention, whereas emotional incongruity positively influenced turnover intention. With regard to the effect of job satisfaction on the turnover intention of beauty industry workers, results showed that individual aptitude satisfaction and job environment satisfaction negatively (－) affected turnover intention. The results of this study show that people presenting a high level of individual aptitude satisfaction displayed positive job satisfaction, whereas people showing serious emotional incongruity for work presented high turnover intention. This implies that in order to increase the work efficiency of beauty businesses, it is essential to examine and manage the emotional labor of workers as a measure for increasing job satisfaction and lowering turnover.
목차
등록된 정보가 없습니다.
참고문헌 (41)
참고문헌 신청
Adelmann, P. K. / 1989 / Facial efference and the experience of emotion / Psycscan Developmental Psychology (10):249~280
안대희 / 2010 / 호텔식음료종사원의 조직후원인식이 조직 신뢰 및 직무만족, 이직의도에 미치는 영향 / 외식경영연구 13(2):277~298
Alderfer, C. P. / 1972 / Existence, relatedness, and growth : Human needs in organizational settings / Free Press
Ashforth, B. E. / 1993 / Emotional labor in service roles : The influence of identity / Academy of Management Review 18(1):88~115
Brotheridge, C. M. / 2002 / Emotional labor and burnout : Comparing two perspectives of people work / Journal of Vocational Behavior 60(1):17~39
안대희 / 2010 / 호텔식음료종사원의 조직후원인식이 조직 신뢰 및 직무만족, 이직의도에 미치는 영향 / 외식경영연구 13(2):277~298
Alderfer, C. P. / 1972 / Existence, relatedness, and growth : Human needs in organizational settings / Free Press
Ashforth, B. E. / 1993 / Emotional labor in service roles : The influence of identity / Academy of Management Review 18(1):88~115
Brotheridge, C. M. / 2002 / Emotional labor and burnout : Comparing two perspectives of people work / Journal of Vocational Behavior 60(1):17~39
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