지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2021.12
- 수록면
- 57 - 70 (14page)
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초록· 키워드
오류제보하기
Objectives: This study investigates the expectation gap between the general public and staff of medical institutions based on the introduction of the artificial intelligence diagnosis systems at medical institutions. Methods: To this end, the study analyzes 334 data sets collected nationwide through online investigations. Results: The results of the analysis reveal that, in all areas, except for the cost-concern area, the general public has higher expectations regarding artificial intelligence diagnosis systems than staff working at medical institutions. Despite the cost concerns, the general public perceive the positive aspects of the artificial intelligence diagnosis systems. The results confirm the presence of gaps between the staff and general public in terms of perception and emotion. Conclusions: These findings can help in the design of an efficient system for managing customer responses and staff’s decision-making regarding the introduction of new technology and can extend the technology acceptance theory at medical institutions.
목차
등록된 정보가 없습니다.
참고문헌 (11)
참고문헌 신청
R. B. Smith / 1977 / Patient opinions help place hospital services in perspective / Hospitals 51(16):65~70
R. Suri / 2002 / Comparing fixed price and discounted price strategies: the role of affect on evaluations / Journal of Product & Brand Management 11(3):160~173
V. A. Zeithaml / 2000 / Service quality, profitability, and the economic worth of customers: what we know and what we need to learn / Journal of the academy of marketing science 28(1):67~85
S. Kumar / 2011 / Demand better:Revive our BROKEN healthcare system / Second River Health care Press :187
윤재욱 / 2009 / Kano 품질속성 평가방법론들의 실증적 비교분석 / 품질경영학회지 37(4):31~42
R. Suri / 2002 / Comparing fixed price and discounted price strategies: the role of affect on evaluations / Journal of Product & Brand Management 11(3):160~173
V. A. Zeithaml / 2000 / Service quality, profitability, and the economic worth of customers: what we know and what we need to learn / Journal of the academy of marketing science 28(1):67~85
S. Kumar / 2011 / Demand better:Revive our BROKEN healthcare system / Second River Health care Press :187
윤재욱 / 2009 / Kano 품질속성 평가방법론들의 실증적 비교분석 / 품질경영학회지 37(4):31~42
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