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The Effect of Hair Salon Workers' Coping After Experiencing Violence on Work Performance
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헤어살롱 종사자의 폭력 경험 후 대처가 업무성과에 미치는 영향

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Type
Academic journal
Author
이은규 (서경대학교) Heekyung-Lim (서경대학교) YANG EUN JIN (서경대학교)
Journal
한국미용학회 한국미용학회지 한국미용학회지 제24권 제4호 KCI Accredited Journals
Published
2018.8
Pages
770 - 778 (9page)

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The Effect of Hair Salon Workers' Coping After Experiencing Violence on Work Performance
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Abstract· Keywords

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The significance of the present study lies in determining the correlations among the violence experienced by hair salon workers on the job, coping with the violence, and their work performance, and providing basic data to create a safe work environment that can prevent violence. The major findings of the present study were as follows. First, significant differences were found in the violence experienced by hair salon workers according to their general characteristics of age, marital status, and the highest level of education. Second, both internal violence, which occurs among employees of hair salons, and external violence, which is violence by customers, were found to have significant influence on problem-focused coping and emotion-focused coping. Third, it was found that the higher the problemfocused coping and emotion-focused coping of hair salon workers after their experience of violence, the higher the salon work performance. Accordingly, hair salon workers need to actively cope with violence, and the creation of a systematic manual on the prevention of violence based on the findings of the present study is desired in the future. The significance of the present study lies in the presentation of empirical data that can be used in the development of educational programs for the prevention of violence.
#Coping with violence experience #Violence experience #Work performance

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References (33)

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강미정 / 2015 / 종합병원 간호사가 경험한 폭력 유형과 대처방식 / 임상간호연구 21(1):92~104 dbpia 고유경 / 2007 / 임상 간호사의 간호업무성과 측정도구 개발 / Journal of Korean Academy of Nursing 37(3):286~294 google schola 공동성 / 2007 / 범부처 성과관리와 정부 업무평가의 효율적 연계를 위한 개선방안 / 한국행정학회·한국정책학회 하계공동학술 대회 발표논문집 :63~79 google schola 권혜진 / 2007 / 의료기과내에서 간호사가 겪는 언어폭력 / 대한간호학회지 46(1):34~39 google schola 김관선 / 2016 / 경찰공무원의 폭력피해경험이 소진에 미치는 영향 google schola

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