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An Exploration Into Patients' Experiences That Make Them Feel Safe During Hospitalization: A Qualitative Study
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논문 기본 정보

Type
Academic journal
Author
Jang Seung Gyeong (Department of Nursing Chung-Ang University Seoul Korea.) Park Eunji (National Evidence-based Healthcare Collaborating Agency Seoul Korea.) Lee Jessie (National Evidence-based Healthcare Collaborating Agency Seoul Korea.) Choi Ji Eun (National Evidence-based Healthcare Collaborating Agency Seoul Korea.)
Journal
대한의학회 Journal of Korean Medical Science Journal of Korean Medical Science Vol.37 No.33 KCI Accredited Journals
Published
2022.8
Pages
1 - 13 (13page)
DOI
10.3346/jkms.2022.37.e256

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An Exploration Into Patients' Experiences That Make Them Feel Safe During Hospitalization: A Qualitative Study
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Background: Patient safety is a crucial indicator of health care quality. It is necessary to check the subjective perception of patient safety from the patient’s point of view as a consumer of healthcare services. To identify patients’ experiences of safety and the themes that constitute the patients’ feeling of safety during hospitalization. Methods: A qualitative study, comprising five focus group discussions (seven people each), was conducted in South Korea between May and July 2018. Patients who were hospitalized for at least three days within one year were included. Researchers analyzed the transcribed script, and a content analysis was performed to describe patients’ hospitalized experiences of safety. Results: A total of 35 patients with an average age of 45.4 years participated in the study, and had experience of hospitalization for up to 32 days. The findings revealed four core themes and 14 sub-themes. Patients wanted to take initiative in controlling his/her reception of information and wanted healthcare providers to make the patient feel safe. Patients felt safe when hospitals provided unstinted and generous support. Also, public sentiment about national healthcare and safety made an effect on patient safety sentiment. Conclusion: Patients felt safe during hospitalization not only because of the explanation, attitude, and professionalism of the healthcare providers but also because of the support, system, and procedure of the medical institution. Healthcare providers and medical institutions should strive to narrow the gap in patient safety awareness factors through activities with patients. Furthermore, the government and society should make an effort to create a safe medical environment and social atmosphere.
#Quality of Care #Patient Safety #Patient Experience #Patient Satisfaction #Qualitative Research

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