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Subject

Social Commerce motivations, benefits and dissatisfaction factors the impact on the buying behavior loyalty
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소셜커머스 이용동기, 혜택 및 불만족 요인이 구매행동 충성도에 미치는 영향

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Type
Academic journal
Author
Journal
The Korean Psychological Association 한국심리학회지: 소비자·광고 한국심리학회지: 소비자·광고 제14권 제2호 KCI Accredited Journals
Published
2013.1
Pages
343 - 364 (22page)

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Social Commerce motivations, benefits and dissatisfaction factors the impact on the buying behavior loyalty
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The purpose of this study was to learn about the factors affecting social commerce purchasing behavior of loyalty. Confirmed previous studies that affect social commerce buying behavior of loyalty were found motivations, and use the benefits of social commerce factors and dissatisfaction factors. These variables affecting the social commerce purchasing behavior of loyalty were confirmed. The results of this study are as follows. First, the hedonic motivation, opportunistic motives, economic motives showed significant effect on the loyalty of purchasing behavior. Second, the psychological benefits of physical benefits and factors affecting the buying behavior of loyalty. Third, the factors that affect purchasing behavior of loyalty, quality complaints. It was a result of examining the relative influence of social commerce use and benefit of dissatisfaction. Finally, the psychological benefits of the most influential. And physical benefits, quality complaints by affecting buying behavior of loyalty. The results of this study are expected to provide the strategic implications for the loyalty of the consumer at the point of growing consumer distrust in the social commerce by identifying the factors that affect social commerce buying behavior loyalty.

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