지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2003.1
- 수록면
- 1,193 - 1,204 (12page)
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초록· 키워드
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The purpose of this study is to systematize the handling of health club consumers' complaint and to understand the structural characteristic of complaining behavior types, by examining complaining behavior types, according to health club consumers' discontent and demographic characteristics. The study findings can be excerpted as following: First, as for the types of health club consumers' complaining behavior, there is more private behavior than public. Second, as for the relationship between the health club consumers' general complaint and the complaining behavior frequency, there is a significant relationship between them. Third, the type of health club consumers' complaining behavior, according to demographic characteristics is as follows: For the schooling variable, there is a significant difference between a graduate-school group and a middle-school group in the public behavior types; and for the family-income variable, there also is a significant difference among the groups of 1,500,000∼2,500,000 won, 3,500,000∼4,500,000 won, and more than 4,500,000 won in the public and private behavior types.
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