지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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The purpose of the study is to explore the relationship between causes and effects of conflict taken place during the tourism development process. Through the review of previous studies, four common sources of conflicts were identified: goal divergence, competition for scarce resources, role discordance, and ineffective communication. Conflict outcomes can be regarded as the result of interaction between stakeholders and can be measured in terms of quality of the relationship among stakeholders.Data for this study were collected from local residents who are the major stakeholders of local tourism development. Data were analyzed using descriptive statistics and structural equation modeling.The results of this study showed the nature of the relationship between sources and outcomes of conflicts. First, sources of conflict were related to levels of conflict. Competition for scarce resources, ineffective communication, and goal divergence had positive effect on levels of conflict. Second, as level of conflict increases, quality of relationship among stakeholders was deteriorated. The level of conflict had negative effects on the quality of relationship measured in terms of satisfaction and trust level.
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