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논문 기본 정보

자료유형
학술저널
저자정보
Al-Haidari, Nahed (Department of Computer Science, Brunel University) Coughlan, Jane (Department of Computer Science, Brunel University)
저널정보
세계트리플헬릭스미래전략학회 Journal of Contemporary Eastern Asia : JCEA Journal of Contemporary Eastern Asia : JCEA 제13권 제2호
발행연도
2014.1
수록면
3 - 14 (12page)

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Online communities are an important source of electronic-word-of-mouth (eWOM), however few studies have examined these types of messages within the Middle Eastern context. This study focuses on Kuwaiti women as members of an online beauty forum; previous work has suggested a mediating effect of gender with women being more likely to trust and follow-up word-of-mouth with a purchase. A conceptual model, based on existing theoretical contributions, provides the basis of a coding framework for the message characteristics that influence members' eWOM adoption. A sub-set of the analysis is presented: 218 threads (1820 messages, coded into 6702 units) illustrating cases where eWOM was adopted and thereby demonstrating continuance intention with members returning to the forum. Content analysis revealed the prevalence of emotional aspects in messages, coded into a new category of 'community bonding'. Findings show that emotion expressed in messages is as influential and important as cognitive aspects of argument quality.

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