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논문 기본 정보

자료유형
학술저널
저자정보
이행우 (국민대학교 테크노디자인전문대학원) 정진성 (국민대학교 테크노디자인전문대학원) 김용성 (국민대학교 테크노디자인전문대학원)
저널정보
한국IT서비스학회 한국IT서비스학회지 한국IT서비스학회지 제10권 제4호
발행연도
2011.1
수록면
309 - 321 (13page)

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The u-City construction plan being executed presently involves such problem that services are provided in a suppliers-oriented direction while there are not much discussions on what u-Services citizens should be provided with and what u-Services that city government the supplier shall provide. In order to implement citizen-friendly u-Services the type of u-Services that offer just the right services efficient and convenient for citizens, u-Services should be provided based on active researches on the citizens' use and utilization of u-Services rather than u-Services being provided in suppliers' perspective as so far. To that end, there need be recognition and well-organized methodology that u-Services should be provided through humane, social and scientific analysis of the citizens that are to be provided with u-Services. Thus, in this study, the process of u-Services being transmitted was re-interpreted as background theory to deduce and apply services appropriate for u-Residential Space, and service science for u-Services the scientific and overall approach to seek for service innovation was applied to the development of u-Service deduction method based on such background theory. The u-Service methodology developed based on service science is judged able to deduce and provide u-Services appropriate for the intended services through scientific analysis of citizen-friendly u-Services.

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