지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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초록· 키워드
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In-flight service, depending on the perceptions of service satisfaction because ever turns into a variable, which enables service providers the flexibility of a variable in the end flight service to suit your needs to providing comprehensive and proactive services of the crew will be motivated. In addition, the service provider's motivation to work in a confined space on board the flight service characteristics in-flight service will be a major impact on the environment. This service-oriented environment, in-flight service and motivation in order to verify the impact on services in Cape factors as independent variables and the dependent variable service-oriented multi-regression analysis was performed. As a result, the motivation of the crew and the crew of the service-oriented, with a voluntary service crew services dependent variable parameters that affect the behavior of the acts. Services and service-oriented motivation Cape factors significantly influence both the irradiated while the impact on voluntary service and results verification service aesthetics, cleanliness, and physical service environment, only the voluntary services of the crew a positive effect on that the effects were investigated.
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등록된 정보가 없습니다.
참고문헌 (14)
참고문헌 신청
유정남 / 2000 / 호텔기업의 서비스지향성이 종업원만족에 미치는 영향, 등급별 분석을 중심으로 / 관광학연구 23(2):138~155
Baker, J / 1992 / An experimental approach to marking retail store environmental decision / Journal of Retailing 68(4):445~460
Baker, J / 1994 / The influence of fashion store environment on quality inferences and store image / Journal of the Academy of Marketing Sciences 22(4):328~339
Beatty, E. E / 1981 / Personnel administration : An experimental skill building approach / Addison-Wesley Publishing
Bitner, M. J. / 1992 / Servicescapes : The impact of physical surroundings on customers and employees / Journal of Marketing 56(4):57~71
Baker, J / 1992 / An experimental approach to marking retail store environmental decision / Journal of Retailing 68(4):445~460
Baker, J / 1994 / The influence of fashion store environment on quality inferences and store image / Journal of the Academy of Marketing Sciences 22(4):328~339
Beatty, E. E / 1981 / Personnel administration : An experimental skill building approach / Addison-Wesley Publishing
Bitner, M. J. / 1992 / Servicescapes : The impact of physical surroundings on customers and employees / Journal of Marketing 56(4):57~71
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