지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
이용수
초록· 키워드
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Background: The purpose of this study is to assume appropriate outpatient consultation time for each clinical department on the basis of measured outpatient consultation time and satisfaction of outpatient. Methods: We surveyed the feeling and satisfactory outpatient consultation time, satisfaction, revisiting intention and recommendation to others to 1,105 patients of single general hospital in Gyeonggi-do and measured their real outpatient consultation time from October 28 to November 27 in 2013. On the basis of satisfaction, we estimated appropriate outpatient consultation time through area under the receiver operating characteristic curve in logistic regression model. Results: Feeling outpatient consultation time was 5.1 minutess, satisfactory outpatient consultation time which was suggested by patient was 6.3 minutes, and real outpatient consultation time was 4.2 minutes. Department which had longest real outpatient consultation time was infection (7 minutes) and department which had longest satisfactory outpatient consultation time was neurology (9.4 minutes). From the univariate and the multiple linear regression analysis, real outpatient consultation time was longer in pulmonology patient, new patient and afternoon patient, satisfactory outpatient consultation time was longer in infection, neurology, neuropsychiatry, neurosurgery, and rehabilitation patient. Appropriate real outpatient consultation time was suggested as 5.6 minutes which differentiated high and low satisfied patient group. However, we could not assume appropriate outpatient consultation time for each clinical department because the number of patient who had bad satisfaction was too low. Conclusion: To improve patient's satisfaction, we hope outpatient reservation system is operated as each patient's outpatient consultation time is at least 5.6 minutes.
목차
등록된 정보가 없습니다.
참고문헌 (13)
참고문헌 신청
유창훈 / 2012 / 외래 의료 이용에서 종별 의료기관 선택에 영향을 미치는 요인 / 대한의사협회지 55(9):898~910
Choi YS / 2010 / 2009 Survey of medical expenditure of National Health Insurance beneficiaries / National Health Insurance Corporation
임금자 / 2010 / 시론/무너진 의료전달체계, 환자를 위해서도 재정립 필요 / 대한의사협회지 53(6):442~444
정민수 / 2009 / Perceived Service Quality among Outpatients Visiting Hospitals and Clinics and Their Willingness to Re-utilize the Same Medical Institutions / 예방의학회지 42(3):151~159
김광점 / 2012 / 의료공급체계의 파괴적 혁신을 위한 제언 / 대한의사협회지 55(8):791~797
Choi YS / 2010 / 2009 Survey of medical expenditure of National Health Insurance beneficiaries / National Health Insurance Corporation
임금자 / 2010 / 시론/무너진 의료전달체계, 환자를 위해서도 재정립 필요 / 대한의사협회지 53(6):442~444
정민수 / 2009 / Perceived Service Quality among Outpatients Visiting Hospitals and Clinics and Their Willingness to Re-utilize the Same Medical Institutions / 예방의학회지 42(3):151~159
김광점 / 2012 / 의료공급체계의 파괴적 혁신을 위한 제언 / 대한의사협회지 55(8):791~797
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