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A Study on Users' Awareness and Needs of Exhibit Services in the Presidential Archive : Focusing on Children and Accompanying Adults
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대통령기록관 전시서비스에 대한 이용자 인식 및 요구에 관한 연구 : 어린이 및 동반 성인 이용자를 중심으로

논문 기본 정보

Type
Academic journal
Author
Journal
Korean Society Of Archival Studies 기록학연구 기록학연구 제62호 KCI Accredited Journals
Published
2019.1
Pages
139 - 183 (45page)

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A Study on Users' Awareness and Needs of Exhibit Services in the Presidential Archive : Focusing on Children and Accompanying Adults
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Research history (2)

2019

A Study on the Improvement Plan of Exhibit Service for Children Users in the Presidential Archive
김혜윤 문헌정보학과 2019.01 Thesis
A Study on Users’ Awareness and Needs of Exhibit Services in the Presidential Archive : Focusing on Children and Accompanying Adults
Kim ,  Hye-yun ,  Ji Hyun Kim 기록학연구 2019.01 Academic journal
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Abstract· Keywords

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Today, the archives strive to move towards more open and hospitable spaces for its users and to provide differentiated services based on detailed user needs and behavior for their own survival and development. Building services for children is especially vital in changing public awareness and expanding the customer base. Therefore this study aims to present fundamental data required for improving exhibit services by understanding children users’ perceptions and needs. For such purposes, this study examines the cases of both domestic and overseas exhibit services of presidential archives. Also, the study included the surveys of children and parents who have accompanied children visiting the presidential archive and experiencing the exhibit services. This study is meaningful in that it conducted the evaluation of archival exhibit services in the perspective of the children users. In addition, the analysis of children’s satisfactions and needs can contribute to the spread of archival culture and the revitalization of children users’ visitations.
#Presidential archives #Archival services #Exhibit services #User segmentation #Children users #User evaluation

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