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A study on the relationship between organizational commitment, job stress and turnover intention in hotel FOH(front of house)
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호텔 전방 부서에서의 조직몰입, 직무스트레스, 이직의도 간의 관계에 대한 연구

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Type
Academic journal
Author
Kim, Tae-woo (세종대학교) Hong, Min-jung (우송정보대학)
Journal
Korean Hospitality and Tourism Academe Korean Journal of Hospitality & Tourism Vol.28 No.5(Wn.117) KCI Accredited Journals
Published
2019.7
Pages
57 - 72 (16page)
DOI
10.24992/KJHT.2019.07.28.05.57.

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A study on the relationship between organizational commitment, job stress and turnover intention in hotel FOH(front of house)
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Abstract· Keywords

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Job stress has been used as a major variable especially in hotels where human resource problems are reported. Stress has been reported to interfere with organizational commitment and has had a negative impact on the organization. Some studies raise the necessity to reconsider the order of causation. Therefore, the purpose of this study was to investigate the difference between job stress and turnover intention according to organizational commitment in the hotel sector. The questionnaire survey was conducted for twenty-five days from March 11, 2019 to April 5, 2019 with employees from 5-star hotels’ front offices in the metropolitan area, and 247 (82.3%) out of 300 total questionnaires were analyzed. The results of the analysis based on the sample are as follows. First, the group with high normative commitment showed more job stress and the group with low emotional commitment showed high job stress. There was no significant difference between the two groups. Second, it was found that the turnover intention existed irrespective of the degree of commitment, and there was no difference in average. The empirical analysis of this study confirms the context of previous studies, which means that diversification of approach to organizational commitment is needed. This study has academic implications of providing a deeper approach to the function of organizational commitment in the hotel sector. In addition, it is meaningful that the practical approach has various approaches in dealing with job stress by increasing the effectiveness of approach to organizational commitment.
#Hotel #Job Stress #Turnover intention #Organizational Commitment #Normative Commitment #호텔 #직무스트레스 #이직의도 #조직몰입 #규범적 몰입

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구설계
Ⅳ. 실증분석
Ⅴ. 결론
참고문헌
국문초록

References (49)

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곽대영 / 2007 / 여행업종사자의 이직의도에 영향을 미치는 요인에 관한연구: 항공업무담당자를 중심으로 / 관광연구저널 21(4):227~243 google schola 구동우 / 2015 / 호텔종사원의 보상과 훈련이 감정반응과 이직의도에 미치는 영향: 서울지역 특1급 호텔을 중심으로 / 호텔경영학연구 24(1):163~186 dbpia 구본학 / 2016 / 호텔 종사원의 보상이 조직몰입과 이직의도에 미치는 영향: 서울지역 특 1급 호텔을 중심으로 / 호텔경영학연구 25(3):273~291 dbpia 김성대 / 2019 / 호텔기업 고객관계관리가 조직몰입에 미치는 영향: 고객지향성의 매개효과 / 관광경영연구 23(1):323~348 dbpia 김성필 / 2007 / 항공사 종업원이 지각하는 승진장벽이 조직몰입, 직무만족 및 이직의도에 미치는 영향에 관한 연구 / 관광연구 22(3):65~87 google schola

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