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논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2016.1
- 수록면
- 138 - 149 (12page)
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Quality function deployment (QFD) is a widely adopted customer-oriented product development methodology by translating customer requirements (CRs) into technical attributes (TAs), and subsequently into parts characteristics, process plans, and manufacturing operations. A main activity in QFD planning process is the determination of the target levels of TAs of a product so as to achieve a high level of customer satisfaction using the data or information included in the houses of quality (HoQ).
Gathering the information or data for a HoQ may involve various inputs in the form of linguistic data which are inherently vague, or human perception, judgement and evaluation for the information and data. This research focuses on how to deal with this kind of impreciseness in QFD optimization. In this paper, it is assumed as more realistic situation that the values of TAs are taken as discrete, which means each TA has a few alternatives, as well as the customer satisfaction level acquired by each alternative of TAs and related cost are determined based on subjective or imprecise information and/or data. To handle these imprecise information and/or data, an approach using some basic definitions of fuzzy sets and the signed distance method for ranking fuzzy numbers is proposed. An example of a washing machine under two-segment market is provided for illustrating the proposed approach, and in this example, the difference between the optimal solution from the fuzzy model and that from the crisp model is compared as well as the advantage of using the fuzzy model is drawn.
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참고문헌 (28)
참고문헌 신청
Akao, Y. / 1990 / Quality function deployment : integrating customer requirements into product design / Productivity Press
Buyukozkan, G. / 2007 / Fuzzy group decision-making to multiple preference formats in quality function deployment / Computers in Industry 58(5):392~402
Chen, L. H. / 2009 / Fuzzy linear programming models for new product design using QFD with FMEA / Applied Mathematical Modelling 33(2):633~647
Chen, L. H. / 2010 / Fuzzy linear programming models for NPD using a four-phase QFD activity process based on the means-end chain concept / European Journal of Operations Research 201(2):619~632
Chen, L. H. / 2003 / A fuzzy model for exploiting quality function deployment / Mathematical and Computer Modelling 38(5-6):559~570
Buyukozkan, G. / 2007 / Fuzzy group decision-making to multiple preference formats in quality function deployment / Computers in Industry 58(5):392~402
Chen, L. H. / 2009 / Fuzzy linear programming models for new product design using QFD with FMEA / Applied Mathematical Modelling 33(2):633~647
Chen, L. H. / 2010 / Fuzzy linear programming models for NPD using a four-phase QFD activity process based on the means-end chain concept / European Journal of Operations Research 201(2):619~632
Chen, L. H. / 2003 / A fuzzy model for exploiting quality function deployment / Mathematical and Computer Modelling 38(5-6):559~570
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