지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2013.1
- 수록면
- 145 - 165 (21page)
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초록· 키워드
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The purpose of this study was to identify the relationship between Airlines' Flight Attendants' Personal type, Emotional Intelligence, Job Satisfaction, and Organizational commitment in the domestic airlines. A total of 307 questionnaires were used for the final analysis. The results from the study show that 1) According to the analysis results, it was investigated that an attendant’s personal type has a partial impact on the emotional intelligence. 2) emotional intelligence has a partial impact the job satisfaction and organizational commitment. 3) job satisfaction has a positive impact the organizational commitment. These results can be used to practice personal type and emotional intelligence at an airline service, where good service is essential, rather than a common firm. It was found that the job satisfaction affects the organizational commitment under the competitive environment of the airline service. Finally, the limitations of the study and directions for future research have been presented.
목차
등록된 정보가 없습니다.
참고문헌 (33)
참고문헌 신청
Abraham, R. / 1999 / Emotional Intelligence in Organization: a Conceptualization / Genetic, Social, and General Psychology Monographs 125 (2) : 129 ~ 219
Allen, N. J. / 1991 / The measurement and antecedent of affective, continuance and normative commitment to the organization / Journal of Occupational Psychology 63 : 1 ~ 18
Austin, E. J. / 2004 / Measurement of trait emotional intelligence: The testing and cross-validating a modified version of Schutte et al's(1998) measure / Personality and In
Bagozzi, R. P. / 1980 / Performance and Satisfaction in an Industrial Sales Force: An Examination of Their Antecedents and Simultaneity / Journal of marketing 44 (3) : 67 ~
Bateman T. S. / 1984 / A Longitudinal Analysis of the Antecedent of Organizational Commitment / Academy of Management Journal 27 (1) : 95 ~ 112
Allen, N. J. / 1991 / The measurement and antecedent of affective, continuance and normative commitment to the organization / Journal of Occupational Psychology 63 : 1 ~ 18
Austin, E. J. / 2004 / Measurement of trait emotional intelligence: The testing and cross-validating a modified version of Schutte et al's(1998) measure / Personality and In
Bagozzi, R. P. / 1980 / Performance and Satisfaction in an Industrial Sales Force: An Examination of Their Antecedents and Simultaneity / Journal of marketing 44 (3) : 67 ~
Bateman T. S. / 1984 / A Longitudinal Analysis of the Antecedent of Organizational Commitment / Academy of Management Journal 27 (1) : 95 ~ 112
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