지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2013.1
- 수록면
- 317 - 335 (19page)
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초록· 키워드
오류제보하기
The purpose of this study is the effect of display rules on emotional discrepancy of hotel employee. Emotional discrepancy is the discrepancy between display rule and real feeling of employee prior to the emotional labor. Therefore it is differ from emotional dissonance which is the discrepancy between real feeling of employee and expressed feeling or emotion to comply with display rule.
The result showed that only explicitness of display rule is negatively associated emotional discrepancy. The display rules perception has no significant effects on emotional discrepancy. These results suggest that organizations have to compose display rules more explicit and prepare efficient education and training program to make employees experience less emotional discrepancy. Despite of no significance, organizations and researchers have to pay attention to the variables related to emotional discrepancy and display rule.
목차
등록된 정보가 없습니다.
참고문헌 (28)
참고문헌 신청
Abraham, R. / 1998 / Emotional dissonance in organizations: Antecedents, consequences, and moderators / Genetic, Social ,and General Psychology Monographs 124 (2) : 229 ~ 24
Abraham, R. / 2000 / The role of job control as a moderator of emotional dissonance and emotional intelligence?outcome relationships / The Journal of Psychology 134 : 169 ~
Ashforth, B. E. / 1993 / Emotional labor in service roles: The influence of identity / Academy of Management Review Genetic, Social, and General Psychology Monographs 125 :
Bakker, A. B. / 2006 / Emotional dissonance, burnout, and in-role performance among nurses and police officers / International Journal of Stress Management 13 (4) : 423 ~ 44
Bandura, A. / 1977 / Social learning theory / Prentice-Hall
Abraham, R. / 2000 / The role of job control as a moderator of emotional dissonance and emotional intelligence?outcome relationships / The Journal of Psychology 134 : 169 ~
Ashforth, B. E. / 1993 / Emotional labor in service roles: The influence of identity / Academy of Management Review Genetic, Social, and General Psychology Monographs 125 :
Bakker, A. B. / 2006 / Emotional dissonance, burnout, and in-role performance among nurses and police officers / International Journal of Stress Management 13 (4) : 423 ~ 44
Bandura, A. / 1977 / Social learning theory / Prentice-Hall
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