지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2011.1
- 수록면
- 43 - 60 (18page)
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This study aims at analyzing the National Emergency Management Agency's self-assessment system and applying the Malcolm Baldrige National Quality Management's Criteria. The criteria of the Malcolm Baldrige model consists of 7 principles. The criteria for performance excellence are embodied in seven categories, as follows: 1. Leadership, 2. Strategic Planning, 3. Customer Focus, 4. Measurement, Analysis, and Knowledge Management, 5. Workforce Focus, 6. Operations Focus, 7. Results. These seven kinds of criteria are focusing on the long-term organizational performance rather than fragmented and short-term organizational performance. By means of accordance with NEMA's BSC perspectives, minimizing the burden of performance management is expected to the model. Initially, the opposition members of the Malcolm Baldrige model can be occur, but through continuous improvement, quality management techniques for service improvement should be able to take root. And the critical success point is to find ways to operate Malcolm Baldrige model within the BSC system.
목차
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참고문헌 (26)
참고문헌 신청
Garvin, David A / 1991 / How the Baldrige Award Really Works / Harvard Business Review 69 (6) : 80 ~ 95
Hendricks, K. B / 1996 / Quality Awards and the Market Value of the Firm: and Empirical Investigation / Management Science 42 : 415 ~ 436
Jacob / 2004 / An Empirical Assessment of the Financial Performance of Malcolm Baldrige Award Winners / IJQ&RM 21 (8) : 897 ~ 914
Kaplan, R, S / 2006 / The Balanced Scorecard-Translating Strategy Into Action / Harvard Business School Press
Meyer / 2001 / An Empirical Test of the Causal Relationships in the Baldrige Health Care Pilot Criteria / Journal of Operation Management 19 : 403 ~ 425
Hendricks, K. B / 1996 / Quality Awards and the Market Value of the Firm: and Empirical Investigation / Management Science 42 : 415 ~ 436
Jacob / 2004 / An Empirical Assessment of the Financial Performance of Malcolm Baldrige Award Winners / IJQ&RM 21 (8) : 897 ~ 914
Kaplan, R, S / 2006 / The Balanced Scorecard-Translating Strategy Into Action / Harvard Business School Press
Meyer / 2001 / An Empirical Test of the Causal Relationships in the Baldrige Health Care Pilot Criteria / Journal of Operation Management 19 : 403 ~ 425
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