지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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초록· 키워드
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Objectives : This study is to confirm the influencing factors on patients satisfaction and intention to revisit the implant service clinic by structural equation model.
Methods : We surveyed 250 implant patients visiting 6 dental clnics(hospitals)in Busan, Changwon, Gimhae city and questionnaire was for four weeks in July 2012, a total 209 patients filled out the questionnaires within July and the complete data were analyzed. we were used structural equation model for analysis to confirm influencing factors on implant patients' satisfaction and intention to revisits.
Results : This study finds that factors influencing on implant patients' satisfaction and intention to revisit are reasonable medical fee, medical skill treatment of dentist, dental hygienist and other support staff, administrative procedure, and there existed between influencing factors and the patient's treatment satisfaction as well as intention to revisit. In order to satisfy the implant patients, dentist and hygienists should try to provide high quality of treatment and dental services.
Conclusions : The results of this study provide managerially important messages to the managers of dental clinics in order to develope management strategies for new customers.
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참고문헌 (22)
참고문헌 신청
Bagozzi R / 1988 / On the Evaluation of structural equation models / J Acad Market Sci 16 (1) : 74 ~ 94
Carlsson GE / 2009 / Dental occlusion: modern concepts and their application in implant prosthodontics / Odontology 97 : 8 ~ 17
Cho HJ / 1999 / An empirical study on the relationships of service quality, customer satisfaction and its influencing variables in medical service area / Korean J Hosp Manag
Chung JY / 2005 / impacting on the satisfaction of implanted patients in Daegu and Kyungpook areas / 석사 / Univ. of Yeungnam
Cibirka RM / 1997 / Critical evaluation of patient responses to dental implant therapy / J Prosthet Dent 78 (6) : 574 ~ 581
Carlsson GE / 2009 / Dental occlusion: modern concepts and their application in implant prosthodontics / Odontology 97 : 8 ~ 17
Cho HJ / 1999 / An empirical study on the relationships of service quality, customer satisfaction and its influencing variables in medical service area / Korean J Hosp Manag
Chung JY / 2005 / impacting on the satisfaction of implanted patients in Daegu and Kyungpook areas / 석사 / Univ. of Yeungnam
Cibirka RM / 1997 / Critical evaluation of patient responses to dental implant therapy / J Prosthet Dent 78 (6) : 574 ~ 581
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