지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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초록· 키워드
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Objectives : This study purposed to identify factors related to dental service quality perceived by dental clinic patients, and for this purpose.
Methods : The data conducted a questionnaire survey of 362 patients who had visited a dental clinic in Daejeon twice or more in August 2010 and aged over 20 during the period from the 1st to 31st of August 2010 and obtained results as follows.
Results : The patients’ general characteristics, perceived dental service quality was higher in older ones,married ones, high school or lower school graduates, civil servants, self‐employed ones, and housewives,and the differences were statistically significant. according to the patients’ dental clinic use characteristics,perceived dental service quality was higher when the stay in dental clinic was short, and the difference was statistically significant.
Conclusions : Perceived dental service quality was related to the patients’ general characteristics and dental clinic use characteristics. therefore, dentists and dental hygienists should make efforts to be more patient‐oriented and to create pleasant dental care environment.
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등록된 정보가 없습니다.
참고문헌 (11)
참고문헌 신청
An SW / 2002 / The structural relation among service quality, value and consumer's satisfaction / Industry Innovation Research 18 (2) : 93 ~ 114
Han MS / 2009 / Influence of the Quality of dental care service to customer satisfaction value, and purchase intention / 박사 / The graduate school of health of Chungnam National Univ
Han SJ / 1999 / A study on the elements of patient's satisfaction in the service of dental facility / 석사 / The graduate school of administration of Dankook University
Kim YH / 1994 / Hospital services for the medical analysis of consumer awareness / Journal of Hospital Management 2 (1) : 113 ~ 135
Lee MA / 2001 / Study on the application of service marketing to the hospital / 석사 / The graduate school of Daejeon University
Han MS / 2009 / Influence of the Quality of dental care service to customer satisfaction value, and purchase intention / 박사 / The graduate school of health of Chungnam National Univ
Han SJ / 1999 / A study on the elements of patient's satisfaction in the service of dental facility / 석사 / The graduate school of administration of Dankook University
Kim YH / 1994 / Hospital services for the medical analysis of consumer awareness / Journal of Hospital Management 2 (1) : 113 ~ 135
Lee MA / 2001 / Study on the application of service marketing to the hospital / 석사 / The graduate school of Daejeon University
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