지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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The prime purpose of this study is to empirically examine the relationship between organizational service-orientation and organizational effectiveness in manufacturing and service industries. The sample comprised of 331 employees who are working at large companies in manufacturing industry (136 samples) and service industry (195 samples). The study result showed the level of service-orientation is related to organizational commitment more significantly than job satisfaction. Also the individual characteristics such as gender, age, job level, service year and industry are related significantly to organizational service-orientation.
Implication for the theory and practice leadership are discussed and future research directions are also suggested.
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참고문헌 (30)
참고문헌 신청
Albrecht, K. / 1985 / Service America!- Doing Business in the New Economy / Dow Jones- Irwan
Babin, B. J. / 1996 / The Effects of Perceived Co-Worker Involvement and Supervisor Support on Service Provider Role Stress, Performance and Job Satisfaction / Journal of Re
Benoy, J. W. / 1996 / Internal Marketing Builds Service Quality / Marketing Review 16 (1) : 54 ~ 59
Bowen, D. E. / 1989 / A Framework for Analyzing Customer Service Orientations in Manufacturing / Academy of Management Review 14 (1) : 75 ~ 95
Chase, R. / 1991 / Service Quality in the Service Delivery System - A Diagnostic Framework, In Service Quality - Multidisciplinary and Multinational Perspectives / Lexington Books
Babin, B. J. / 1996 / The Effects of Perceived Co-Worker Involvement and Supervisor Support on Service Provider Role Stress, Performance and Job Satisfaction / Journal of Re
Benoy, J. W. / 1996 / Internal Marketing Builds Service Quality / Marketing Review 16 (1) : 54 ~ 59
Bowen, D. E. / 1989 / A Framework for Analyzing Customer Service Orientations in Manufacturing / Academy of Management Review 14 (1) : 75 ~ 95
Chase, R. / 1991 / Service Quality in the Service Delivery System - A Diagnostic Framework, In Service Quality - Multidisciplinary and Multinational Perspectives / Lexington Books
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