지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2011.1
- 수록면
- 61 - 80 (20page)
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초록· 키워드
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Incheon International Airport is the world best in the amount of passenger and logistics transportation, at the same time the facilities are being equipped with many efforts to the world-class level. Airport commercial restaurant as one of airport facilities many tourists use is important part of the airport which makes a significant contribution to the image of airport. Therefore, this study on the servicescape factors, based on previous studies of the airport restaurant servicescape factors coordination environment, aesthetics, cleanliness, seat comfort, convenience, these factors are subdivided into two dimensions how these factors affect to customer satisfaction and how customer satisfaction affects to loyalty.
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등록된 정보가 없습니다.
참고문헌 (32)
참고문헌 신청
/ 2011 / 파이넨셜 뉴스, 2011.4.7
Baker, J / 1986 / The role of the environment in marketing services : The consumer perspective, in The Service challenge: Integrating for competitive advantage / American Marketing Asso
Baker, J. / 1994 / The Influence of Store Environment on Quality Influence and Store Image / Journal of Academy of Marketing Science 22 (4) : 328 ~ 339
Baker, R. T. / 1990 / The importance of proxemics at work (Space and human comfort in the work environment) / Supervisory Management 35 : 10 ~ 12
Bitner, M. J. / 1992 / Servicescapes : The impact of physical surroundings on customers and employees / Journal of Marketing 56 : 57 ~ 71
Baker, J / 1986 / The role of the environment in marketing services : The consumer perspective, in The Service challenge: Integrating for competitive advantage / American Marketing Asso
Baker, J. / 1994 / The Influence of Store Environment on Quality Influence and Store Image / Journal of Academy of Marketing Science 22 (4) : 328 ~ 339
Baker, R. T. / 1990 / The importance of proxemics at work (Space and human comfort in the work environment) / Supervisory Management 35 : 10 ~ 12
Bitner, M. J. / 1992 / Servicescapes : The impact of physical surroundings on customers and employees / Journal of Marketing 56 : 57 ~ 71
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