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지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
외식업체의 내부마케팅이 종사자의 직무스트레스와 이직의도에 미치는 영향
The Effects of Internal Marketing on Job Stress and Turnover Intention in Foodservice Industry
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 호텔리조트연구 호텔리조트연구 제13권 제3호 KCI Accredited Journals
- 발행연도
- 2014.1
- 수록면
- 215 - 233 (19page)
이용수
외식업체의 내부마케팅이 종사자의 직무스트레스와 이직의도에 미치는 영향
초록· 키워드
오류제보하기
Internal marketing has been the emerging area and been the main issues in variousareas. Internal marketing practices are needed in a lot of companies as these make possible to integrate the internal customers as the main focus in acquiring customer satisfaction.
The main purposes of this study is to examine a influence factor of internal marketingwhich is effected on foodservice employee..s job stress and turnover intention in the Busan region restaurant.
Sample subjects used in this study were 283 employees working at restaurant in Busan. The data from this survey were analyzed by using various statistical techniques including frequency tables, factor analysis, and multiple regression analysis.
The research findings are summarized below. First, it was found that employee's jobstress and turnover intention is affected by internal marketing factors. Second, it was found that the job stress have a significant impact on their turnover intention.
목차
등록된 정보가 없습니다.
참고문헌 (36)
참고문헌 신청
Anit, E. / 2005 / Experiences of the implementation and operation of hazard analysis critical control point in the food service sector / International Journal of Hospitality
Bluedorn, A. C. / 1982 / The theories of turnover: Causes, effects, and meaning / Research in the Sociology of Organizations : 75 ~ 128
Chiu, C. / 2006 / Understanding hospital employee job stress and Turnover Intentions on a practical setting: The moderating role of locus of control / Journal of Management
Coulton, A. / 1990 / Your secret weapon: Housekeeping employees-maintaining high levels of morale on the frontline increase service standards and reduces employee turnover /
Dalton, D. R. / 1993 / Turnover, transfer, absenteeism: An Interdependent perspective / Journal of Management 19 : 193 ~ 219
Bluedorn, A. C. / 1982 / The theories of turnover: Causes, effects, and meaning / Research in the Sociology of Organizations : 75 ~ 128
Chiu, C. / 2006 / Understanding hospital employee job stress and Turnover Intentions on a practical setting: The moderating role of locus of control / Journal of Management
Coulton, A. / 1990 / Your secret weapon: Housekeeping employees-maintaining high levels of morale on the frontline increase service standards and reduces employee turnover /
Dalton, D. R. / 1993 / Turnover, transfer, absenteeism: An Interdependent perspective / Journal of Management 19 : 193 ~ 219
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