지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.1
- 수록면
- 269 - 287 (19page)
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초록· 키워드
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This study focuses on researching the relationship between emotional labor and job stress of tour conductors, and the effects of tour conductor's emotional labor on job burnout. The survey was conducted from 1st Jan to 30th Mar, 2014 targeting 350 tour conductors who lead foreign tourists on domestic korean tours agencies. Among those distributed, 322 questionnaires were used for a final analysis. The research showed following results; First, emotional labor in the result of analysis on impact of emotional labor on job stress, it is cleared that a surface acting, deep acting, variety of emotions are required to be expressed, attentiveness to rules is required display and frequency of emotions displayed make a positive impact on job stress. Second, job stress has positive effect on emotional exhaustion. Third, surface acting, deep acting, variety of emotions are required to be expressed, attentiveness to rules is required display and frequency of emotions displayed make a positive impact on job stress.
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참고문헌 (35)
참고문헌 신청
Abraham, R. / 1988 / Emotional Dissonance in Organizations: Antecedents, Consequences, and Moderators / Genetic, Social, and General Psychology Monographs 124 : 229 ~ 246
Adelmann, P. K. / 1989 / Emotional Labor, and Employee Well-Being, University of Michigan / Ann Arbor
Ashforth, E. E / 1993 / Emotional Labor in Service Roles: The Influence of Identity / Academy of Management Review 18 : 88 ~ 115
Austin, E. J. / 2008 / Associations of personality and emotional intelligence with display rule perception and emotional labour / Personality and individual differences 44 :
Beehr, T. A. / 1985 / Human Stress and Coping in Organization: An Integrated Perspective / Jhon Willey & Sons : 375 ~ 398
Adelmann, P. K. / 1989 / Emotional Labor, and Employee Well-Being, University of Michigan / Ann Arbor
Ashforth, E. E / 1993 / Emotional Labor in Service Roles: The Influence of Identity / Academy of Management Review 18 : 88 ~ 115
Austin, E. J. / 2008 / Associations of personality and emotional intelligence with display rule perception and emotional labour / Personality and individual differences 44 :
Beehr, T. A. / 1985 / Human Stress and Coping in Organization: An Integrated Perspective / Jhon Willey & Sons : 375 ~ 398
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