지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
The purpose of this study was to examine the relationship of service education to the emotional labor of dental hygienists and influential factors for their job burnout. The subjects in this study were 155 dental hygienists, on whom a survey was conducted. The findings of the study were as follows: The respondents who ever received service education and were satisfied with that education were better at emotional regulation. After job burnout was classified into physical symptoms and psychological symptoms, a multiple regression analysis was carried out to explore what variables would affect the two subfactors. And it's found that psychological symptoms were positively affected by emotional dissonance. The above-mentioned findings illustrated that service education had something to do with the emotional labor of the dental hygienists, and that the emotional labor of the dental hygienists had an impact on their job burnout.
목차
등록된 정보가 없습니다.
참고문헌 (27)
참고문헌 신청
4Pugh SD / 2001 / Service with a smile: emotional contagion in the service encounter / Acad Manag J 44 : 1018 ~ 1027
Batchelor JH / 2011 / Emotional labor; a key to customer happiness and employee satisfaction / International Labor Brief 5 : 4 ~ 15
Brotheridge CM / 2002 / Emotional labor and burnout: comparing two perspectives of people work / J Vocat Behav 60 : 17 ~ 39
Christine TE / 1993 / Importanceperformance analysis and the measurement of service quality / Eur J Mark 27 : 59 ~ 70
Demerouti E / 2001 / The job demands-resources model of burnout / J Appl Psychol 86 : 499 ~ 512
Batchelor JH / 2011 / Emotional labor; a key to customer happiness and employee satisfaction / International Labor Brief 5 : 4 ~ 15
Brotheridge CM / 2002 / Emotional labor and burnout: comparing two perspectives of people work / J Vocat Behav 60 : 17 ~ 39
Christine TE / 1993 / Importanceperformance analysis and the measurement of service quality / Eur J Mark 27 : 59 ~ 70
Demerouti E / 2001 / The job demands-resources model of burnout / J Appl Psychol 86 : 499 ~ 512
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