지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2011.1
- 수록면
- 89 - 104 (16page)
이용수
초록· 키워드
오류제보하기
Purpose: The aim of this study was to identify what factors contributed to making a ‘good' dentist in terms of interpersonal and communational aspects through exploring patients' expectations from dental service.
Methods: The material of study was one hundred fifty seven individual interview records between a dental student and a patient. For this interview, third-year dental students who enrolled a communication skills course at the K University School of Dentistry in Seoul, participated as interviewers during two consecutive years; 67 from 2008 and 72 from 2009. A content analysis as qualitative methods, was conducted; codes,concepts and categories for communication behaviors were extracted.
Results: 335 and 377 codes were extracted as 'desirable' and 'undesirable' communication behaviors,respectively. 335 'desirable' behavior codes were converged into 33 concepts and finally categorized into 11.
377 'undesirable' behavior codes were converged into 32 concepts and eleven categories. As results of multiple response analysis, 'explaining' was identified the most important factor for patient-dentist relationship. Patients regarded 'detailed explanation', 'explaining the overall plan and the process for treatment and management', and 'explaining using materials/dental models or examples' as good communication behaviors. In contrast, insufficient or inadequate explanation or difficult explanation to understand, were regarded as bad experience by patients. In addition, 'attitudes towards patients', 'emotional support by dentists', 'expense for service' and 'direct counseling with dentists not by coordinators nor other health care providers' were explored as the factors contributed to good patient-dentist relations.
Conclusions: The authors could explore 'desirable' and 'undesirable' communication behaviors which patients expect to be provided from their dentists. More meticulous and large scale study is needed to identify interpersonal and communication behaviors which can contribute to making a 'good' patient-dentist relationship.
목차
등록된 정보가 없습니다.
참고문헌 (17)
참고문헌 신청
Berelson B / 1952 / Content analysis in communication research / Hafner
Buck D / 2000 / What makes a good dentist and do recent trainees makr the grade? The views of vacational trainers / Br Dent J 189 (10) : 563 ~ 6
Corah NL / 1984 / Development of a patient measure of satisfaction with the dentist: the Dental Visit Satisfaction Scale / J Behav Med 7 (4) : 367 ~ 73
Corah NL / 1985 / The dentist-patient relationship: Perceptions by patients of dentist behavior in relation to satisfaction and anxiety / J Am Dent Assoc 111 : 443 ~ 6
Corah NL / 1988 / The dentist-oatient relationship: perceived dentist behaviors that reduce patient anxiety and increase satisfaction / J Am Dent Assoc 116 (1) : 73 ~ 6
Buck D / 2000 / What makes a good dentist and do recent trainees makr the grade? The views of vacational trainers / Br Dent J 189 (10) : 563 ~ 6
Corah NL / 1984 / Development of a patient measure of satisfaction with the dentist: the Dental Visit Satisfaction Scale / J Behav Med 7 (4) : 367 ~ 73
Corah NL / 1985 / The dentist-patient relationship: Perceptions by patients of dentist behavior in relation to satisfaction and anxiety / J Am Dent Assoc 111 : 443 ~ 6
Corah NL / 1988 / The dentist-oatient relationship: perceived dentist behaviors that reduce patient anxiety and increase satisfaction / J Am Dent Assoc 116 (1) : 73 ~ 6
이 논문의 저자 정보
최근 본 자료
댓글(0)
0