지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2013.1
- 수록면
- 35 - 44 (10page)
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Purpose: The purpose of this study is to evaluate satisfaction of patients by nurse's communication styles.
Methods: The subjects were 127 patients who were hospitalized in 3 general hospitals, in Seoul and Jeju.
To evaluate nurse's communication style score and patient satisfaction score, the self-reported questionnaire was used. Nurse's communication style consisted of informative and affiliative communication sytles and each communicaion style included 5~6 questionnaire items. Each item was measured with 5-point Likerttype response format ranging from "strongly agree" to "strongly disagree" and each communication style point was calculated by the mean of 5~6 items point. Patient satisfaction scale was measured with 5-point Likert-type response format .Relation between nurse's communication styles and pateint satisfaction was tested by using regression linear analysis.
Results: Informative and affiliative communication styles were positively related to patients' satisfaction.
There was different relation between nurse's communication style and patients' satisfaction in subgroups of sex, age, educational level, hospital stay, disease severity level.
Conclusion: To improve patient's satisfaction, it may be helpful to select an appropriate communication style of a nurse according to patient's characteristics.
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참고문헌 (37)
참고문헌 신청
Babacus, E / 1992 / Adapting the SERVQUAL Scale to Hospital Service: An Empirical Investigarion / Health Services Research 26 (6) : 767 ~ 786
Ben-Sira, Zeev / 1976 / The Function of the Professional's Affective Behavior in Client Satisfaction: Revised Approach to Social Interaction Theory / Journal of Health and S
Bensing, L. M / 1991 / Doctor-Patient Communication and the Quality of Care, An observation study into affective and instrumental behavior in general practice dissertation / NIVEL
Bertakis, K. D. / 1991 / The relationship of physician medical interview style to patient satisfaction / Journal of Family Practice 32 : 175 ~ 181
Bowers, M.R / 1994 / What attributes determine quality and satisfaction with health care delivery? / HealthCareManageRev 19 (4) : 49 ~ 55
Ben-Sira, Zeev / 1976 / The Function of the Professional's Affective Behavior in Client Satisfaction: Revised Approach to Social Interaction Theory / Journal of Health and S
Bensing, L. M / 1991 / Doctor-Patient Communication and the Quality of Care, An observation study into affective and instrumental behavior in general practice dissertation / NIVEL
Bertakis, K. D. / 1991 / The relationship of physician medical interview style to patient satisfaction / Journal of Family Practice 32 : 175 ~ 181
Bowers, M.R / 1994 / What attributes determine quality and satisfaction with health care delivery? / HealthCareManageRev 19 (4) : 49 ~ 55
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