지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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초록· 키워드
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This article analyzed service delivery innovation of Centrelink in Australia counted as the important case of public service reform in an era of welfare governance which lays weight on efficiency and productivity rather than an institutional form thereby suggesting theoretical and practical implications of it's analytic review. The analytic focus of this article was an innovative institutional design aiming at the improvement of service delivery in Centrelink. This case shows the implication for debating welfare governance a little different from the traditional governance model. However it is more important that it is reconstructing the state-centered governance model as a welfare governance returning to the traditional model from the non-traditional governance model.
Thus There is need to strengthen understanding of governance through the use of the governance analysis tool such as hierarchical governance.
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참고문헌 (37)
참고문헌 신청
/ / Centrelink Customer Satisfaction Survey[CSS], November 2001
Alasdair, Roberts / 2003 / In the Eye of the Storm? Societal Aging and the Future of Public-Service Reform / Public Administration Review 63 (6) : 720 ~ 733
Araujo, Joaquim Filipe Ferraz Esteves De / 2001 / Improving Public Service Delivery, The Crossroads between NPM and Traditional Bureaucracy / Public Administration 79 (4) : 9
Askim, Jostein / 2011 / One-Stop Shops for Social Welfare, The Adaptation of an Organizational Form in Three Countries / Public Administration 89 (4) : 1451 ~ 1468
Australian National Audit Office / 2008 / The Business Partnership Agreement Between the Department of Education, Employment and Workplace Relations(DEEWR) and Centrelink
Alasdair, Roberts / 2003 / In the Eye of the Storm? Societal Aging and the Future of Public-Service Reform / Public Administration Review 63 (6) : 720 ~ 733
Araujo, Joaquim Filipe Ferraz Esteves De / 2001 / Improving Public Service Delivery, The Crossroads between NPM and Traditional Bureaucracy / Public Administration 79 (4) : 9
Askim, Jostein / 2011 / One-Stop Shops for Social Welfare, The Adaptation of an Organizational Form in Three Countries / Public Administration 89 (4) : 1451 ~ 1468
Australian National Audit Office / 2008 / The Business Partnership Agreement Between the Department of Education, Employment and Workplace Relations(DEEWR) and Centrelink
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