지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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This study examines multiple dimensions(customer/positive, customer/ negative, owner/positive, owner/negative) of public employees’ perceptions on citizens and further investigates how these dimensions are related to compliance to performance management system based on in-depth interviews and surveys. Findings identified in this study are many: First, it turned out that there were clear four dimensions on the perceptions like customer/ positive, customer/negative, owner/positive, owner/negative. Second, public employees tended to believe the importance of citizen participation over time. Public employees who percept that citizen is owner believe the importance of citizen participation more strongly than public employees who percept that citizen is customer. Also, Public employees who percept that citizen is positive to public employees believe the importance of citizen participation more strongly than Public employees who percept that citizen is negative to public employees. And finally, we learned that positive attitude and perceptions to citizens are a necessary first step to enhance the level of performance in a public organization. Findings and implications are discussed.
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참고문헌 (37)
참고문헌 신청
Aquinis, H. / 2009 / Performance Management / Person Education Institution Press
Brewer, G. A. / 2000 / Why Elephants Gallop: Assessing and Predicting Organizational Performance in Federal Agencies / Journal of Public Administration Research and Theory 1
Bruijin, D. H. / 2002 / Performance Measurement in the Public Sector: Strategies to Cope With the Risks of Performance Measurement / The International Journal of Public Perf
Epstein, P. D. / 1992 / Measuring the Performance of Public Services. In Public Productivity Handbook / Marcel Dekker
Hall, B. J. / 2006 / Performance Management / Harvard Business School Press
Brewer, G. A. / 2000 / Why Elephants Gallop: Assessing and Predicting Organizational Performance in Federal Agencies / Journal of Public Administration Research and Theory 1
Bruijin, D. H. / 2002 / Performance Measurement in the Public Sector: Strategies to Cope With the Risks of Performance Measurement / The International Journal of Public Perf
Epstein, P. D. / 1992 / Measuring the Performance of Public Services. In Public Productivity Handbook / Marcel Dekker
Hall, B. J. / 2006 / Performance Management / Harvard Business School Press
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