지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
The purpose of this study is to investigate the effects of service orientation on the organizational commitment and job satisfaction in the travel agency. There are 2 hypotheses based on literature reviews. Then we tested the data from questionnaires using SPSS 18.0. The data were collected for November 2011. First, there is positive relationship between service orientation and organizational commitment. Second, there is positive relationship between organizational commitment and job satisfaction. The summary of this study is as follows: First, in hypothesis 1 positive result was disclosed which shows the higher service orientation is the higher level of organizational commitment can be achieved. Second, with respect to job satisfaction it was revealed commitment and commitment. Result of study on impact of service orientation of travel industry on organizational and job satisfaction shows that there is need for educational program of service.
목차
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참고문헌 (36)
참고문헌 신청
Wiener, Y / 1980 / Relationships between job, organization, and career commitment and work outcomes-an integrative approach / Organizational Behavior and Human Performance 26:81~96
Angle, H / 1981 / An empirical assessment of organizational commitment and organizational effectiveness / Administrative Science Quarterly 26 : 1 ~ 14
Becher,H.S / 1966 / Notes on the concept of commitment / American Journal of Sociology 66 : 32 ~ 40
Etzioni,A / 1975 / A comparative Analysis of Complex Organizations / The Free Press, A Division of Macmillan Co
Fournet, G. P / 1966 / Job satisfaction: Issues and problem / Personnel Psychology 19 (2) : 165 ~ 183
Angle, H / 1981 / An empirical assessment of organizational commitment and organizational effectiveness / Administrative Science Quarterly 26 : 1 ~ 14
Becher,H.S / 1966 / Notes on the concept of commitment / American Journal of Sociology 66 : 32 ~ 40
Etzioni,A / 1975 / A comparative Analysis of Complex Organizations / The Free Press, A Division of Macmillan Co
Fournet, G. P / 1966 / Job satisfaction: Issues and problem / Personnel Psychology 19 (2) : 165 ~ 183
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