본 연구는 전남 S시, Y시, K시에 있는 네 곳의 장애전담 어린이집, 복지관, 대학부설, 병원, 사설치료실에 다니는 장애유아 부모를 대상으로 언어치료 서비스에 대한 만족도를 알아보았다. 첫 번째 연구문제는 언어치료실 내·외적 물리적 환경, 언어치료 활동과 운영 그리고 언어치료 효과에 대한 부모 만족도 등 세 개의 영역으로 나누어 살펴보았다. 연구 결과는 다음과 같다. 내·외적 물리적 환경에 대한 부모 만족도는 대체로 긍정적으로 나타났으며(75.3%), 내적 물리적 환경이 외적 물리적 환경보다 더 긍정적인 만족도를 보였다. 가장 부정적인 만족도는 치료실과 거주지와의 거리로 나타났다. 언어치료활동에서도 만족도는 긍정적인 것으로 나타났으며(80.9%), 치료비용에서 가장 만족도가 낮은 것으로 나타났다. 언어치료효과에서는 71.6%가 긍정적으로 응답하였으며 다른 아동에게 언어치료를 우선적으로 추천하고 싶다는 항목에서 가장 부정적인 것으로 나타났다. 두 번째 연구문제는 언어 치료서비스에 대한 만족도가 장애유형, 부모연령, 언어치료 횟수, 치료비용, 치료실 유형 등 배경 변인에 따라 각각 차이가 있는지를 알아본 결과 지체장애가 치료효과에 대한 만족도가 가장 낮고, 20~30 연령의 부모가 40~50대 부모에 비해 만족도가 높았으며, 언어치료 횟수가 주 3회 이상 받는 집단이 주 1~2회 집단에 비해 만족도가 높은 것으로 나타났다. 그리고 월 치료비용이 높을수록 세 영역 모두에서 만족도가 낮고 언어치료실 유형에 있어서는 장애전담 어린이집이 가장 만족도가 높은 것으로 나타났다.
The purpose of this study was to examine the satisfaction of parents with disabled preschoolers at speech therapy service in four different places in the cities of S, Y and K, South Jeolla Province. Specifically, their satisfaction with the internal and external physical environments of the institutions providing speech therapy, with the activities and management of speech therapy and with the effect of speech therapy was checked. The findings of the study were as follows: As for Research Question 1, the parents were roughly satisfied with the internal and external physical environments of the institutions providing speech therapy(75.3%). They were more gratified with the internal environments than the external ones, and the distance between the institutions and their residences gave them the least satisfaction. They were satisfied with speech therapy activities(80.9%), and they were satisfied with speech therapy cost the least. In terms of the effect of speech therapy, 71.6 percent gave a positive reply, and they gave the most negative answer when they were asked a question whether they intended to advise other children to receive speech therapy. Regarding Research Question 2, whether there were any gaps in their satisfaction with speech therapy service according to their background variables involving the type of disability, their age, speech therapy frequency, its cost and the type of the institutions was investigated. As a result, the parents whose children had physical handicaps were gratified with the effect of therapy the least, and those who were in their 20s and 30s were better satisfied than the respondents who were in their 40s and 50s. By speech therapy frequency, those who had their children receive it three times or more a week expressed better satisfaction than the others who did that once or twice a week. The parents who paid more for speech therapy on a monthly basis were satisfied the least with all the physical environments, the activities and management of speech therapy and the effect of it. By the type of the institutions, the parents who used daycare centers for the disabled expressed the most satisfaction.